Service Writer

ASCO Equipment; Beaumont; On-site; CAD 60,000 - 94,000; Full time

Benefits offered by this job

100% paid health insurance

401(k) + profit sharing

Paid holidays

Paid Training & Advancement

ASCO Children’s Education Program

Job summary

ASCO Equipment is seeking a Service Writer in Beaumont, TX, to coordinate service needs with customers and technicians. The role emphasizes accurate estimates, scheduling and clear communication across departments to ensure smooth maintenance workflows.

The ideal candidate has 2+ years of experience in heavy equipment service or service writing, strong customer service skills, and proficiency with G-Suite and service software. A safety‑minded, detail‑oriented team player is essential.

Qualifications

• 2+ years of experience as a heavy equipment service technician or service writer.
• Ability to work in a fast-paced/high-volume dealership.
• Detail oriented with strong time management and teamwork.
• Excellent customer service and communication skills.
• Proficient with computers and service software.
• Commitment to safety and accountability.

Responsibilities

• Own the customer experience and coordinate service needs.
• Manage work orders from opening to closing and notes.
• Prepare accurate repair cost estimates.
• Monitor accounts receivable.
• Maintain clear communication with customers, technicians and service manager.
• Provide status updates on work orders and progress.
• Handle phone calls for field technicians and customers.
• Perform various administrative duties.

Skills

Customer service

Communication

Time management

Teamwork

Detail oriented

G-Suite

Tools

G-Suite

Service programs

Job description

ASCO Equipment has a career opportunity for a Service Writer in Beaumont, Texas. Experience with heavy equipment is preferred, however automotive industry experience may translate. Service Writers directly engage with customers, service technicians, and other departments to coordinate/schedule preventative and other maintenance needs. They are responsible for facilitating service needs with customers and technicians.

Responsibilities:

• Positively take ownership of customer experience
• Manage work orders: open, close, post time, enter notes and monitor progress
• Prepare accurate estimates for costs of repairs and present to customer
• Monitor and Manage accounts receivables
• Clearly and effectively communicate to customers, technicians and service manager
• Provide status updates on: work orders, troubleshooting, technician progress & general questions
• Monitor phones for field technician and customer calls
• Various other administrative duties

• 2+ years of experience as a heavy equipment service technician or service writer
• Ability to work in a fast paced/high volume dealership
• Detail oriented, time management, and teamwork skills
• Excellent customer service and communication skills
• Proficient computer skills, and experience with G-Suite & other service programs
• A personal dedication to work safety and accountability

Why Join Team ASCO?

Compensation & Benefits:

• 100% paid health insurance, 401(k) + profit sharing, and paid holidays

• Paid Training & Advancement Opportunities

Unique Perks:

• ASCO Children’s Education Program: Financial assistance for employees' children pursuing higher education

Our Core Values:

• Honor God
• Develop People
• Pursue Excellence
• Grow Profitably

Be Part of Something Bigger

At ASCO, we’re not just servicing equipment – we’re offering a career with a company that puts people first. Our vision is simple: To be a blessing to those we serve. If you’re a results-driven professional with a passion for solving challenges, we want you on our team.

ASCO Equipment, Inc. is an Equal Opportunity Employer of women, minorities, protected veterans, and individuals with disabilities.