Service Writer

Pinnacle Equipment Co; Abbotsford; On-site; CAD 39,000 - 44,000; Full time

Benefits offered by this job

Casual dress

Company events

Dental care

Employee assistance program

Extended health care

Life insurance

Free on-site parking

Paid time off

RRSP match

Tuition reimbursement

Vision care

Exclusive corporate discounts

Job summary

Pinnacle Equipment Co in Abbotsford, BC, is seeking a Service Writer to support the Service department's daily operations. You will be the main contact for customers, ensure accurate service documentation, and coordinate service activities efficiently.

Responsibilities include processing work orders, invoicing with approvals, maintaining customer and equipment records, scheduling, warranty support, and assisting with accounts payable related to service operations.

Qualifications

• Post-Secondary Education or related experience.
• Experience in a service, parts, or dealership environment preferred.
• Strong mechanical aptitude or industry knowledge.
• Proficient in computer systems and MS Office applications.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Ability to work independently and within a team.
• High level of accuracy and attention to detail.
• Valid driver’s license.

Responsibilities

• Process service work orders, including opening, updating, and closing.
• Prepare and verify invoices in accordance with approvals from the Service Manager
• Maintain accurate customer and equipment records in the system
• Coordinate service scheduling and communicate timelines with customers
• Conduct customer follow-ups and support service-related inquiries
• Assist with warranty administration, including submissions, follow-ups, and documentation
• Support service campaigns and manufacturer program requirements
• Maintain organized service files and documentation
• Assist with accounts payable related to service operations as required

Skills

Customer Focus

Communication

Teamwork

Time Management

Adaptability / Flexibility

Problem Solving

Planning & Organizing

Accountability & Dependability

Ethics & Integrity

Attention to Detail

Education

Post-Secondary Education

Tools

MS Office

Job description

Company Overview

Pinnacle Equipment, formerly known as DLE (Douglas Lake Equipment), has been serving British Columbia region since 1999. With multiple locations across BC, we are dedicated to providing exceptional sales, service, and support for heavy equipment and machinery representing brands such as Kubota. Fendt, Massey Ferguson, and Kobelco. Our commitment to customer satisfaction and rapid response times makes us a trusted partner in the industry.

Summary

We are seeking a Service Writer to join our team in our Abbotsford location. The Service Writer will be responsible for supporting the daily operations of the Service department. This position acts as a key point of contact for customers, ensuring accurate service documentation, timely communication, and efficient coordination of service activities.

Core Competencies

• Customer Focus
• Communication
• Teamwork
• Time Management
• Adaptability / Flexibility
• Problem Solving
• Planning & Organizing
• Accountability & Dependability
• Ethics & Integrity
• Attention to Detail

Responsibilities

Service Department

• Process service work orders, including opening, updating, and closing.
• Prepare and verify invoices in accordance with approvals from the Service Manager
• Maintain accurate customer and equipment records in the system
• Coordinate service scheduling and communicate timelines with customers
• Conduct customer follow-ups and support service-related inquiries
• Assist with warranty administration, including submissions, follow-ups, and documentation
• Support service campaigns and manufacturer program requirements
• Maintain organized service files and documentation
• Assist with accounts payable related to service operations as required

Requirements

• Post-Secondary Education or combination of related experience and skills
• Experience in a service, parts, or dealership environment preferred
• Strong mechanical aptitude and/or industry knowledge considered an asset
• Proficient in computer systems and Microsoft Office applications
• Strong organizational and multitasking abilities
• Excellent verbal and written communication skills
• Ability to work effectively both independently and within a team
• High level of accuracy and attention to detail
• Valid driver’s license

Work Conditions

• Fast-paced service office and shop environment
• Frequent interaction with customers, technicians, and internal departments.
• Ability to work extended hours and weekends during peak seasons as required
• Occasional physical activity, including lifting parts and operating equipment (e.g., forklift)

Physical Requirements

• Ability to lift and move parts and equipment as required
• Prolonged periods of standing, walking, and desk work
• Manual dexterity required for computer and administrative tasks

Compensation

• $28-$32 per hour depending on experience

Benefits:

• Casual dress
• Company events
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Free on-site parking
• Paid time off
• RRSP match
• Tuition reimbursement
• Vision care
• Exclusive corporate discounts

Candidates must be authorized to work in Canada. Pinnacle Equipment provides equal employment opportunities for all individuals.