Service/Warranty Administrator

Delta Power Equipment; Exeter; Hybrid; CAD 34,000 - 41,000; Full time

Benefits offered by this job

GRSP

Extended health benefits

Bonus programs

Employee discounts

Job summary

Delta Power Equipment in Exeter, Ontario, is seeking a Service/Warranty Administrator to manage warranty claims from submission to payment. The role supports the service team by ensuring claims are accurately documented and timely processed, working closely with managers and technicians.

The ideal candidate is organized, detail-oriented, and able to handle multiple deadlines while maintaining quality. Prior warranty or service administration experience is preferred; familiarity with Microsoft

Qualifications

• Knowledge of the agricultural industry and equipment is an asset.
• Previous warranty, service administration, dealership, or equipment industry experience is an asset.
• Strong attention to detail and organizational skills.
• Excellent time-management skills and ability to meet strict deadlines.
• Strong written and verbal communication skills.
• Proven data entry, editing, and typing skills.
• Basic knowledge of Microsoft Office, including Word, Excel, and Outlook.
• Ability to work independently while also being part of a team.
• Strong problem-solving and customer service skills.
• Ability to work under pressure and prioritize competing tasks.
• A positive attitude and strong work ethic.

Responsibilities

• Process and submit warranty claims accurately and within required timelines.
• Ensure all required documentation is complete and submitted with each claim.
• Work closely with Service Managers and technicians to ensure repairs are properly documented and recorded.
• Review warranty guidelines, bulletins, and policies related to repairs and claim submission.
• Monitor claim status from submission through payment.
• Follow up on outstanding claims and payments.
• Review rejected or returned claims and appeal them when appropriate.
• Obtain authorization for claims that cannot be recovered.
• Maintain accurate records of submitted, returned, rejected, and paid claims.
• Reconcile warranty accounts and help maximize warranty claim recoveries.
• Assist the service department with warranty-related questions and documentation.
• Maintain organized and accurate records while meeting manufacturer and dealership deadlines.

Skills

Attention to detail

Time management

Communication

Data entry

Microsoft Office

Organization

Customer service

Problem solving

Team player

Work under pressure

Positive attitude

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Delta Power Equipment is one of Ontario's leading farm and construction equipment dealerships, with over 450 employees across multiple locations providing sales, service, and parts support to customers throughout the province.

We’re looking for a Service/Warranty Administrator to join our team in Exeter, Ontario .

This is an important role within our service department, responsible for keeping warranty claims accurate, organized, and moving through the process from submission to payment.

SUMMARY OF POSITION:

As a Service/Warranty Administrator, you’ll work closely with Service Managers, technicians, and manufacturers to ensure warranty work is properly documented and claims are submitted accurately and on time.

Your responsibilities will include:

• Process and submit warranty claims accurately and within required timelines
• Ensure all required documentation is complete and submitted with each claim
• Work closely with Service Managers and technicians to ensure repairs are properly documented and recorded
• Review warranty guidelines, bulletins, and policies related to repairs and claim submission
• Monitor claim status from submission through payment
• Follow up on outstanding claims and payments
• Review rejected or returned claims and appeal them when appropriate
• Obtain authorization for claims that cannot be recovered
• Maintain accurate records of submitted, returned, rejected, and paid claims
• Reconcile warranty accounts and help maximize warranty claim recoveries
• Assist the service department with warranty-related questions and documentation
• Maintain organized and accurate records while meeting manufacturer and dealership deadlines

WHAT WE ARE LOOKING FOR:

We’re looking for someone who is organized, detail-oriented, and comfortable working with deadlines and a lot of moving pieces.

You’ll bring:

• Knowledge of the agricultural industry and equipment is an asset
• Previous warranty, service administration, dealership, or equipment industry experience is an asset
• Strong attention to detail and organizational skills
• Excellent time-management skills and ability to meet strict deadlines
• Strong written and verbal communication skills
• Proven data entry, editing, and typing skills
• Basic knowledge of Microsoft Office, including Word, Excel, and Outlook
• Ability to work independently while also being part of a team
• Strong problem-solving and customer service skills
• Ability to work under pressure and prioritize competing tasks
• A positive attitude and strong work ethic

MORE THAN JUST PAPERWORK

Warranty administration plays an important part in keeping a dealership running smoothly.

You’ll work directly with the service team to make sure the work completed by our technicians is properly documented and that Delta receives the warranty reimbursement it has earned.

It’s a role that requires organization, accuracy, follow-through, and someone who takes pride in getting the details right.

BUILD MORE THAN A JOB - BUILD A CAREER

At Delta Power Equipment, we believe in helping our employees grow within the company.

You’ll have the opportunity to learn the equipment business, build your knowledge of service and warranty processes, and develop skills that can open doors to future opportunities within Delta.

WHAT WE OFFER:

• A safe and rewarding environment to develop their careers that reward and grow with the individual
• Competitive compensation, $25-30/hourly
• Group Registered Retirement Savings Plan (GRSP)
• Extended health benefits
• Bonus Programs
• Employee discounts and other perks.

If you are interested in starting an exciting career with us, please apply by submitting your resume to [e-mail]

Thank you for your interest in Delta Power Equipment!

Delta Power Equipment is an equal opportunity employer and will make accommodations available, upon request, throughout the entire recruitment process.