Service Coordinator

Premier Equipment; Kingston; On-site; CAD 50,000 - 60,000; Full time

Benefits offered by this job

Health & dental coverage

RRSP matching

Annual profit sharing

Boot & tool allowance

Apprenticeship scholarships

Employee assistance program (EAP)

Company vehicle

Job summary

Premier Equipment is seeking a Service Coordinator to be at the heart of our service operation in Ontario. You will track work orders, invoices and technician hours, and ensure accurate processing with a focus on customer satisfaction.

You’ll coordinate service scheduling, maintain records, monitor payroll and WIP metrics, and support cross-department collaboration between Service, Parts and Sales. A high school diploma and a customer-service mindset are essential.

Qualifications

• High School Diploma or equivalent.
• Experience in service coordination or scheduling preferred.
• Excellent communication and organizational skills.
• Proficient with MS Office and standard office tech.
• Valid driver’s license required.

Responsibilities

• Track and process work orders, invoices, and technician hours.
• Coordinate service scheduling and maintain records.
• Monitor payroll and Work In Process (WIP) metrics.
• Respond to customer calls and ensure satisfaction.
• Assist with events and special projects.
• Collaborate across Service, Parts and Sales departments.
• Assist with accounts payable and PO processing.

Skills

Organizational skills

Communication

Customer service

Attention to detail

Teamwork

Education

High School Diploma

Tools

Microsoft Office

Job description

Premier Equipment is the largest full-service John Deere dealership in Ontario serving agriculture, lawn care, golf, commercial grounds, and compact construction customers across Ontario. With 20 locations and over 190 skilled technicians, we deliver innovative equipment, expert service, and unmatched support.

Since the 1950s, we’ve grown with a clear purpose To be the best part of our customer’s day by improving their business and lifestyle. Whether it’s solving equipment issues or offering new technology, we’re here to make their day better—and yours too.

It’s an exciting time to join Premier. Come grow with us.

As a Service Coordinator, you’ll be at the heart of the service operation—making sure every work order, invoice, and technician hour is tracked and processed accurately. You'll play a key administrative role, ensuring smooth communication between departments, organizing service records, and monitoring performance metrics like payroll and WIP. With a strong focus on customer satisfaction, you'll also handle incoming calls, support service scheduling, and assist with event planning or special projects. Whether it’s billing, coordinating trucking, or improving workflow, your attention to detail and dedication to excellent service will help the team deliver a top-tier customer experience every day.

• Provide Premier Equipment’s customers with an above-average level of support, encouraging loyalty and professionalism while enhancing the customer experience.
• Support customer service and corporate initiatives on a daily basis.
• Promote teamwork and a “Customer First” mindset across Service, Parts, and Sales departments within and between branches.
• Perform all administrative tasks for the Service Department, including opening, maintaining, commenting on, invoicing, and filing internal, external, and warranty work orders.
• Ensure all accounts payable invoices use the purchase order system and are posted to the appropriate work order; apply proper G/L account numbers to all invoices before forwarding to Accounts Payable.
• Monitor the Service Department’s payroll daily to ensure accuracy in technician hours and labor performance.
• Monitor WIP (Work In Process) daily to maintain a minimum 100% WIP ratio, aiming toward the benchmark of 75%.
• Ensure all miscellaneous charges (e.g., service accessories, trucking, service calls, dyno charges) are applied appropriately to each work order.
• Assist the Service Manager in reducing lost time.
• Identify and support opportunities to reduce departmental expenses through process improvements or cost-saving measures.
• Schedule all service department trucking as needed.
• Promote a safe, clean, and healthy work environment in the Service Department.
• Assist with incoming store phone calls.
• Support the Service Manager with special events and projects as required.
• Basic understanding of accounting practices.
• Proficient in Microsoft Office and standard internet applications.
• Customer service experience or skills.
• Knowledge of general office procedures.
• Strong organizational and communication abilities.
• Comfortable working in a fast-paced, team-oriented environment.
• Availability for rotating Saturdays.
• Valid driver’s license.

Preferred

• General understanding of mechanical or technical terms.
• Prior experience in a dealership or service department.

Education

• High School Diploma or equivalent

#HP01

At Premier Equipment, we are committed to fostering an inclusive, accessible work environment, where all employees feel valued, respected and supported. We offer accommodation for applicants with disabilities as part of its recruitment process. If you are contacted to arrange for an interview, please advise us if you require an accommodation.

At Premier Equipment, we invest in our people and reward their contributions with a competitive and supportive compensation package, including

• Comprehensive Health & Dental Coverage (includes vision and paramedical services)
• Company-Matched RRSP
• Annual Profit Sharing
• Boot & Tool Allowance
• Apprenticeship Scholarships
• Employee Assistance Program (EAP)
• Company Vehicle (for qualifying positions)

Compensation

Placement within the wage range is based on skills, experience and qualifications.

Applicants with more or less experience and qualifications may be placed outside the salary range.

Sales positions will have a commission component as well.

CAD $50,000.00 - CAD $60,000.00 /Yr.