Service Video Advisor

Acura of Moncton; Dieppe; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Matched retirement plan

Health & dental plans

Mental health support

Employee discounts

Boot reimbursement

Steele University access

Job summary

Acura of Moncton, part of Steele Auto Group, is seeking a Service Video Advisor to join our team in Moncton, NB. You will create and present video assessments of vehicle service needs, explain repair recommendations, and educate customers to build trust through clear communication.

The role centers on on‑camera explanations (voice only), precise video documentation, and collaboration with service advisors. A detail‑oriented, customer‑focused mindset and a valid driver’s license are essential;

Qualifications

• Be comfortable explaining service processes on camera (voice only).
• Be punctual, detail oriented, and reliable.
• Able to work with minimal supervision.
• Valid driver’s license and clean driving record.

Responsibilities

• Provide precise video documentation of repairs on client vehicles.
• Explain technicians’ prognosis clearly on video.
• Upload videos to clients promptly and securely.
• Support service department operations as needed.
• Collaborate with customer-facing service advisors.

Skills

On-camera communication

Attention to detail

Punctuality

Customer focus

Job description

Acura of Moncton
1170 Aviation Avenue
Moncton, NB E1A 9A3, CAN

Description

At Steele Auto Group, work is more than a job. It is a chance to inspire positive impact through every interaction, every vehicle, every journey. Our people are at the heart of it all, because everything we do is driven by you. Your passion. Your purpose. Your potential.

At Acura of Moncton is seeking a Service Video Advisor to join our team!

As a Service Video Advisor with Acura of Moncton, your primary responsibilities will include creating and presenting video assessments of vehicle service needs to our customers. You will effectively communicate repair recommendations, educate customers on their vehicle's condition, and build trust through clear, transparent communication. If you are a detail‑oriented, customer‑focused individual with a strong understanding of automotive service, this role provides an opportunity to excel while helping deliver the premium ownership experience Acura customers expect. Your contributions will play a key role in enhancing customer satisfaction and supporting the success of our service department.

Responsibilities include but are not limited to:

• Precise video documentation of repairs on client vehicles
• Proper explanation of the technicians’ vehicle prognosis on video
• Efficient and prompt upload of video to the client
• Cleanliness of service department
• Service department support when and where required
• Organization of internal estimates of pre‑owned vehicles
• Organization of new and used vehicle deliveries
• Creation of internal work orders for new vehicle stock
• Collaboration with customer facing service advisors

Requirements:

• Be comfortable explaining service processes on camera (voice only)
• Be prompt, punctual and detailed orientated
• Ability to work with minimal supervision.
• Valid driver’s license and clean driver’s abstract.

Why You Will Love Working with Steele Auto Group:

When you join Steele Auto Group, you are joining a team that believes in growth, opportunity, and rewarding those who lead with heart and effort.

We believe in rewarding hard work and supporting every part of your journey. That is why our Total Rewards package is built to help you thrive, physically, financially, and emotionally. Depending on your role and employment type (full‑time, part‑time, or term), eligible employees can look forward to, some or, all of the following:

• 100% Matched Retirement Savings Plan - Because your future matters.
• Flexible Health & Dental Plans - Choose from six cost‑shared plans tailored to your lifestyle. Affordable, dependable coverage for the people who matter most. Enjoy peace of mind knowing you and your family are covered.
• Mental Health & Wellness Support - 24/7 confidential support for you and your family through EFAP.
• Employee Discounts - On vehicle purchases, parts, and service at any of our locations.
• Work Boot Reimbursement - Reimbursement immediately, no waiting required!
• Access to Steele University - you will get engaging, role‑specific training, learn anytime anywhere, track your progress, and earn rewards as you grow your skills!

While we make every effort to post our rates accurately, some websites may display salary estimates for this position without our involvement. These figures are generated independently for general comparison and are not provided or verified by Steele Auto Group. We look forward to discussing accurate, role‑specific compensation details with candidates selected to move forward in the recruitment process.

Steele Auto Group is committed to creating a workplace where your talents are recognized, your growth is championed, and your potential is limitless. We invest in our people, promote from within, and foster a fair, inclusive, and opportunity‑rich environment. As part of this commitment, we ensure that every candidate feels valued and supported throughout the recruitment process. If you are contacted for an interview and require accommodation, please let us know. We are here to support you in every step of the way.