Service to Sales Team Member- OpenRoad Volkswagen Burnaby

OpenRoad Auto Group; Burnaby; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Discounted Vehicle Purchasing Program

Employee Referral Program

Employer RRSP Matching

Training & Development opportunities

Transparency & empowerment

Job summary

OpenRoad Auto Group in Burnaby is seeking a Service to Sales Team Member within our Sales department. The role focuses on assessing client needs, communicating ownership options, and guiding customers toward vehicle upgrades while coordinating paperwork with the dealership.

The ideal candidate will deliver outstanding service, foster customer relationships, and work with multiple OEM brands as part of a dynamic team. We offer growth opportunities and a supportive, inclusive work culture.

Qualifications

• Provide exceptional customer service and determine prospective clients' vehicle needs.
• Demonstrate ownership options to service clients and follow up on opportunities.
• Explain value of upgrading to newer vehicles during consultations.
• Assist with vehicle purchase paperwork on approved appraisals.
• Handoff clients to sales team for seamless transitions.
• Maintain knowledge of products, features, and pricing; participate in product training.
• Aim to ensure customer happiness and dealership loyalty.

Responsibilities

• Appraise vehicles and communicate ownership options to service clients.
• Provide exceptional customer service and identify vehicle needs.
• Demonstrate value of upgrading and closing opportunities.
• Facilitate purchase paperwork with CVA-approved values.
• Handoff clients to sales team for seamless transfer.
• Keep updated on product features, pricing, and inventory.

Skills

Customer service

Communication

Time management

Prioritization

Interpersonal skills

Teamwork

Education

BC Driver's License

Tools

MS Office

Internet

Job description

DRIVING POSSIBILITIES

Position: Service to Sales Team Member

Status: Full-Time

Dealership: OpenRoad Volkswagen Burnaby

Department: Sales

We believe in doing good for our customers and for ourselves. Whether it's launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad.

We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest-growing automotive retail groups in the country (representing 21 automotive brands across 34 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada's Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their roles.

If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to OpenRoad and grow with us today!

A Career at OpenRoad Means You'll Enjoy:

• Opportunity to work with a variety of OEM BRANDS: Acura, Audi, BMW, Genesis, Honda, Hyundai, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen
• Amazing Incentives including but not limited to Discounted Vehicle Purchasing Program, Employee Referral Program, Employer RRSP Matching
• Internal and External, Training & Development opportunities for skill development and growth
• Be part of collaborative, friendly, and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment
• Comprehensive Extended Health and Dental plan; tailored toward Associate wellness
• Recognition and Engagement Events!

ROLE & RESPONSIBILITIES

• Facilitate the Dealership's Goal of Appraising the vehicles and communicating a client's Ownership Options to 90% of the Service Clients who bring their vehicle in for service. This role also includes follow-up duties on each of these opportunities to the Dealership's Standard.
• Provide exceptional customer service and determine each prospective client's vehicle needs by asking questions and listening.
• Demonstrate to clients not only the value of their current vehicle, but also the value of them considering an upgrade to their vehicle.
• Facilitate Purchase Paperwork of a client's vehicle on the Company's behalf based on approved Appraisal values provided by CVA and confirmed by the sales manager on duty.
• Pass off clients who are interested in upgrading their vehicle to a newer one to the sales team and ensure a seamless handoff.
• Understand the terminology of the automobile business and keep abreast of technological changes in all products/inventory.
• Be thoroughly familiar with all products, including features, specifications, prices, colors, options, and standard equipment. Participate in all product training available.
• Use closing techniques effectively; ask for help from management with closing when necessary. Be profit-minded when closing.
• Ensure Clients happiness to give the dealership the best opportunity at retaining this client's business moving forward.
• Set goals for each month's productivity; plan and organize how to reach those objectives.
• Attend Department Meetings as Required
• Follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.
• This position will be expected to perform other duties as assigned by management.
• OpenRoad reserves the right to modify this job description as business needs require.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

• Good interpersonal skills; ability to communicate with others and to assimilate and understand information while maintaining a great deal of professionalism.
• The ability to work effectively with all levels of the organization.
• Strong computer skills (internet & MS Office), with ability to maintain records using computerized system.
• A Current VSA MDC License (or the willingness to obtain one)
• Strong Time Management & Prioritization Skills
• Strong Customer Service Skills.
• A valid British Columbia Driver's License with a good driving record.

We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.

We thank all those that have applied. Only those considered for the position will be contacted.