Reception Associate - The BMW Store

OpenRoad Auto Group Limited; Vancouver; On-site; CAD 23,000 - 32,000; Full time

Benefits offered by this job

Discounted vehicle purchasing program

Footwear subsidy

Employee referral program

RRSP matching

Tool allowance

Extended Health and Dental plan

Job summary

OpenRoad Auto Group Limited in Vancouver seeks a Reception Associate for The BMW Store Service department. This full-time role offers $20 per hour within a forward-thinking automotive retailer. You will greet customers, route inquiries, and manage phone calls, while keeping CRM data up to date and adhering to dealership procedures. A high school diploma or equivalent is preferred; bilingualism is a plus.

Qualifications

• Completed high school education, or equivalent work experience.
• Strong customer relation skills and communication abilities.
• Proficiency with MS Word and Excel; experience with CRM systems.

Responsibilities

• Direct customers to the correct department or personnel and notify the appropriate advisor.
• Answer basic inquiries and refer more extensive questions to the right person.
• Handle phone calls professionally, minimize hold times, take thorough messages.

Skills

Customer service

Interpersonal skills

Phone etiquette

Multitasking

Time management

Professional appearance

Bilingual preferred

Education

High school diploma or equivalent

Tools

MS Word

MS Excel

CRM software

Job description

DRIVING POSSIBILITIES

Position: Reception Associate
Status: Full-Time

Dealership: The BMW Store
Department: Service

Compensation: $20 per hour

We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 23 brands across 44 locations) with a shared vision to become the national automotive leader in customer experience. As one of "Canada’s Best Employers" and "Best Managed Companies", we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.

Our size doesn't define us, our people do. No one is just a number here, everyone matters, and our culture is the foundation of our success.

A Career at OpenRoad Means You'll Enjoy:

• Opportunity to work with a variety of OEM BRANDS including Acura Audi, BMW, Genesis, Honda, Infiniti, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen
• Amazing Incentives including but not limited to Discounted Vehicle Purchasing Program, Footwear Subsidy, Employee Referral Program, Employer RRSP Matching, & a Tool Allowance.
• Internal and external, training & development opportunities for skill development and growth
• Be part of collaborative, friendly, and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment
• Comprehensive Extended Health and Dental plan, tailored toward Associate wellness
• Recognition and Engagement Events
• And more!

ROLE & RESPONSIBILITIES:

• Direct customers to the correct department or personnel, notify the appropriate Product/Service Advisor that a customer is waiting, or introduce the customers to advisor.
• Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
• Handle telephone calls in a professional, friendly and efficient manner, striving to minimize the time they are put on hold.
• Takes thorough messages, indicating the caller's name, company name if applicable, the time and reason for call, and ensures the message gets to the appropriate party.
• Perform clerical duties and accounting duties as assigned by Management.
• Answer the phone and determine the nature of the phone call
• Direct customers to the correct department or personnel, notify the appropriate Product/Service Advisor that a customer is waiting, or introduce the customers to advisor.
• Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
• Handle telephone calls in a professional, friendly and efficient manner, striving to minimize the time they are put on hold.
• Takes thorough messages, indicating the caller's name, company name if applicable, the time and reason for call, and ensures the message gets to the appropriate party.
• Add and update customer information in CRMs
• Stay up to date on procedural changes for each dealership.
• Providing highest level of customer service to ensure satisfaction and retention.
• Follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.
• This position will be expected to perform other duties as assigned by management.
• OpenRoad reserves the right to modify this job description as business needs require.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Ability to be versatile in working with changing priorities of position responsibilities, and ability to multitask.
• Professional personal appearance.
• Strong customer relation skills, and ability to work well with both internal and external customers, ensuring all guests are helped.
• Exceptional interpersonal and communication skills over the phone and in person.
• Ability to work and function with all work teams and all department levels.
• Organized and detail oriented.
• Demonstrated computer skills - MS Word and Excel.
• Must be able to work in an active, social atmosphere without being distracted.
• Professional and confident attitude, strong time management skills.
• A second languageis ideal or preferred.
• Completed high school education, or equivalent work experience.

Grow Your Career at OpenRoad!

We are an equal opportunity employer that values diversity, inclusion, and respect in the workplace. We are committed to creating opportunities for our associates to learn, advance their careers, and reach their full potential.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.