Service Technician, Residential

Enercare; Edmonton; On-site; CAD 55,000 - 82,000; Full time

Job summary

Enercare is seeking a Service Technician, Residential to diagnose and repair residential HVAC systems in Edmonton, AB. The role emphasizes accurate diagnostics, high-quality customer service, and integrity in communications with customers.

Responsibilities include servicing heating, cooling, ventilation, and refrigeration equipment, performing start-ups, and managing equipment delivery/return. A strong mechanical background and the ability to read blueprints are essential.

Qualifications

• High school diploma or equivalent.
• Residential HVAC license is required; Refrigeration license preferred.
• A plumbing, electrical, sheet metal, or refrigeration license is an asset.
• Strong mechanical aptitude and experience in residential HVAC.
• Able to operate tools and equipment for various projects.
• Able to read and interpret drawings/blueprints.
• Willing to work overtime and weekends.

Responsibilities

• Diagnose, analyze, and resolve residential HVAC concerns.
• Service heating, air conditioning, ventilation, and refrigeration equipment and accessories.
• Perform start-ups on air conditioning as required.
• Deliver and remove equipment needed to complete service work.
• Provide excellent service to residential customers and maintain high customer satisfaction.
• Handle customer concerns, questions, or problems effectively.
• Prepare material requisition forms to ensure proper truck stock levels.
• Perform maintenance on equipment and service IAQ products; work with soldering, welding, brazing, and minor fabrication.

Skills

Mechanical aptitude

Customer service

Read blueprints

Problem solving

Education

High school diploma or equivalent

Tools

Residential HVAC license

Refrigeration license

Plumbing license (asset)

Electrical license (asset)

Sheet metal (asset)

Job description

Role: Service Technician, Residential

Reports To:General Manager and/or Field Manager

Status: Full-time, Regular

Location Name: Rob's Albertan

Location Address:Edmonton, AB

Position Summary:

As a member of our team, you will accurately diagnose and repair problems with residential HVAC equipment. With a strong focus on customer service and a commitment to integrity, you will communicate solutions to customers.

Responsibilities:

• Responsible for analyzing, diagnosing, and resolving customer concerns in residential environments.
• Perform service on residential heating, air conditioning, ventilation, and refrigeration equipment as well as accessories.
• Perform start-ups on air conditioning as required.
• Responsible for the delivery and removal of equipment needed to complete service work.
• Responsible for providing excellent service to residential customers and sustaining high levels of customer satisfaction.
• Handle customer concerns, questions or problems in an effective manner.
• Prepare material requisition forms to ensure proper truck stock levels.
• Other duties include performing maintenance on equipment, servicing and/or cleaning IAQ products, soldering, welding, brazing, and performing minor field fabrication.

Qualifications:

• The qualified candidate must have a high school diploma or equivalent.
• A license in residential HVAC is required, with a Refrigeration license preferred.
• A license in plumbing, electrical work, sheet metal, or refrigeration an asset.
• Proven mechanical aptitude and experience in the residential HVAC field.
• Able to operate all necessary tools and equipment to perform various projects.
• Adept at servicing residential heating, air conditioning, ventilation, and refrigeration equipment, as well as related accessories.
• Demonstrated commitment to the delivery of customer-focused service.
• Must be able to read and interpret drawings, blueprints, and production diagrams.
• The ability to work overtime and weekend hours as required. The successful incumbent must be able to meet the minimum requirements for our background check criteria.