Service Technician, Residential

Enercare Inc.; Edmonton; On-site; CAD 52,000 - 78,000; Full time

Job summary

Enercare Inc. is seeking a Service Technician for residential HVAC service in Edmonton, AB. You will diagnose and repair residential heating, cooling, ventilation, and IAQ equipment with a strong emphasis on customer service and integrity.

The role requires a residential HVAC license (refrigeration license a plus) and the ability to read blueprints; overtime and weekend work may be required. Enercare values safety, diversity, and growth opportunities for its Experts.

Qualifications

• High school diploma or equivalent.
• Residential HVAC license required; Refrigeration license preferred.
• Plumbing/electrical/sheet metal/refrigeration licenses an asset.
• Proven mechanical aptitude and experience in residential HVAC.
• Able to read drawings/blueprints/production diagrams.
• Must be able to work overtime and weekends as required.

Responsibilities

• Diagnose and repair residential HVAC issues with accuracy.
• Perform service on heating, air conditioning, ventilation, and refrigeration equipment and related accessories.
• Starter-ups on air conditioning as needed.
• Deliver and remove equipment necessary for service work.
• Provide excellent service to residential customers and maintain high customer satisfaction.
• Handle customer concerns and questions effectively.
• Prepare material requisition forms to ensure truck stock levels.
• Perform maintenance on equipment and small field fabrication as needed.

Skills

Mechanical aptitude

Read drawings/blueprints

HVAC equipment servicing

Overtime/weekend availability

Tool operation

Education

High school diploma or equivalent

Residential HVAC license

Refrigeration license (preferred)

Tools

Plumbing license asset

Job description

Enercare Inc. is one of Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is the Experts at Home, operating under several brands including Enercare, HydroSolution, and Pioneer Plumbing & Heating.

A proudly Canadian-owned company, we are the Experts at what we do and deeply care about our customers. We value a diverse, collaborative culture, and take pride in our commitment to health and safety, and knowing our work serves and supports our communities every day. No matter your role, we invest in making sure you have opportunities to grow, learn, and become the Expert you want to be.

If you are ready to become one of our Experts, we would love to hear from you.

Role: Service Technician, Residential

Reports To: General Manager and/or Field Manager

Status: Full-time, Regular

Location Name: Rob's Albertan

Location Address: Edmonton, AB

Position Summary

As a member of our team, you will accurately diagnose and repair problems with residential HVAC equipment. With a strong focus on customer service and a commitment to integrity, you will communicate solutions to customers.

Responsibilities

• Responsible for analyzing, diagnosing, and resolving customer concerns in residential environments.
• Perform service on residential heating, air conditioning, ventilation, and refrigeration equipment as well as accessories.
• Perform start-ups on air conditioning as required.
• Responsible for the delivery and removal of equipment needed to complete service work.
• Responsible for providing excellent service to residential customers and sustaining high levels of customer satisfaction.
• Handle customer concerns, questions or problems in an effective manner.
• Prepare material requisition forms to ensure proper truck stock levels.
• Other duties include performing maintenance on equipment, servicing and/or cleaning IAQ products, soldering, welding, brazing, and performing minor field fabrication.

Qualifications

• The qualified candidate must have a high school diploma or equivalent.
• A license in residential HVAC is required, with a Refrigeration license preferred.
• A license in plumbing, electrical work, sheet metal, or refrigeration an asset.
• Proven mechanical aptitude and experience in the residential HVAC field.
• Able to operate all necessary tools and equipment to perform various projects.
• Adept at servicing residential heating, air conditioning, ventilation, and refrigeration equipment, as well as related accessories.
• Demonstrated commitment to the delivery of customer-focused service.
• Must be able to read and interpret drawings, blueprints, and production diagrams.
• The ability to work overtime and weekend hours as required. The successful incumbent must be able to meet the minimum requirements for our background check criteria.

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.

Our company leverages artificial intelligence (AI) tools as part of the candidate screening process to help review applications efficiently and fairly. These tools may assist in evaluating qualifications against job requirements. All decisions regarding hiring are ultimately made by our recruitment team. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.