Service Technician - HARDGOODS

Sporting Life; Toronto; On-site; CAD 40,000 - 56,000; Full time

Job summary

Sporting Life is seeking a Service Shop Technician to maintain skis, snowboards, and bicycles with precision and care at our Etobicoke location. You will work hands-on with sports equipment, diagnose issues, and deliver informed maintenance recommendations to customers.

Join a team that values hands-on problem solving, strong interpersonal skills, and meticulous workmanship, ensuring customers leave with safe, high-performance gear and a memorable service experience.

Qualifications

• Passion for sports and hands-on problem solving.
• Previous customer service or service shop experience is an asset.
• Excellent interpersonal skills with ability to build trust.
• Detail-oriented mindset with commitment to quality workmanship.
• Positive, team-oriented attitude and willingness to learn.

Responsibilities

• Assemble, disassemble, and service bicycles, skis, and snowboards.
• Diagnose and repair equipment to ensure safety, performance, and longevity.
• Provide expert advice and technical support to customers on maintenance and repairs.
• Deliver a superior customer service experience by building trust and offering tailored solutions.
• Complete all required documentation before returning equipment to customers.

Skills

Hands-on

Customer service

Team player

Tools

Repair tools

Job description

25 The West Mall, Etobicoke, ON M9C 1B8, Canada

Job Description

What You'll Do;

As a Service Shop Technician, you will play a key role in ensuring their equipment—whether it’s skis, snowboards, or bicycles—is expertly maintained and ready to perform.

At Sporting Life, we’re passionate about helping our customers make the most of their adventures. If you love working with your hands, solving problems, and delivering top-tier service, this is the role for you.

• Assemble, disassemble, and service a variety of bicycles, skis, and snowboards.
• Diagnose and repair equipment to ensure safety, performance, and longevity.
• Provide expert advice and technical support to customers, helping them make informed decisions about maintenance and repairs.
• Deliver a fantastic customer service experience by building trust and offering tailored solutions.
• Complete all required documentation before returning equipment to customers.

What You'll Bring;

• A passion for sports, outdoor activities, and hands-on problem-solving.
• Previous experience in customer service or a service shop environment is an asset.
• Excellent interpersonal skills with the ability to build trust and rapport.
• A detail-oriented mindset with a commitment to quality workmanship.
• A positive, team-oriented attitude and a willingness to learn.

AI is used as part of our application review process to assist in screening and assessment. All applications are also reviewed by our recruitment team.

This posting is for an open existing role in our organisation.

Sporting Life Group Limited is an equal opportunity employer and committed to providing accommodations for persons with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, please advise the Sporting Life Group Human Resources team of any accommodations required to ensure fair and equitable access through the recruitment and selection process.

25 The West Mall, Etobicoke, ON M9C 1B8, Canada