HARDGOODS - Service Technician

Sporting Life; Markham; On-site; CAD 42,000 - 62,000; Full time

Job summary

Sporting Life is seeking a Service Shop Technician to maintain and repair bicycles, skis, and snowboards, ensuring equipment is safe and ready for customers.

In this role you will diagnose issues, offer expert maintenance guidance, and deliver top-tier service while documenting all work and communicating clearly with customers.

Qualifications

• Must enjoy working with hands and solving mechanical problems.
• Experience in customer service or service environment is a plus.
• Strong communication and rapport-building abilities.
• Attention to detail and quality workmanship are essential.
• Positive, collaborative attitude and willingness to learn.

Responsibilities

• Assemble, disassemble, and service bicycles, skis, and snowboards.
• Diagnose and repair equipment to ensure safety and performance.
• Provide expert advice and technical support to customers.
• Deliver an outstanding customer service experience by building trust and offering tailored solutions.
• Complete all required documentation before returning equipment to customers.

Skills

Hands-on problem solving

Customer service

Interpersonal skills

Detail oriented

Team player

Job description

Posted Wednesday, August 26, 2026 at 4:00 a.m. | Expires Tuesday, September 29, 2026 at 3:59 a.m.

What You'll Do;

As a Service Shop Technician, you will play a key role in ensuring their equipment—whether it’s skis, snowboards, or bicycles—is expertly maintained and ready to perform.

At Sporting Life, we’re passionate about helping our customers make the most of their adventures. If you love working with your hands, solving problems, and delivering top-tier service, this is the role for you.

• Assemble, disassemble, and service a variety of bicycles, skis, and snowboards.
• Diagnose and repair equipment to ensure safety, performance, and longevity.
• Provide expert advice and technical support to customers, helping them make informed decisions about maintenance and repairs.
• Deliver a fantastic customer service experience by building trust and offering tailored solutions.
• Complete all required documentation before returning equipment to customers.

What You'll Bring;

• A passion for sports, outdoor activities, and hands-on problem-solving.
• Previous experience in customer service or a service shop environment is an asset.
• Excellent interpersonal skills with the ability to build trust and rapport.
• A detail-oriented mindset with a commitment to quality workmanship.
• A positive, team-oriented attitude and a willingness to learn.

AI is used as part of our application review process to assist in screening and assessment. All applications are also reviewed by our recruitment team.

This posting is for an open existing role in our organisation.

Sporting Life Group is an equal opportunity employer and committed to providing accommodations for persons with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, please advise the Sporting Life Human Resources team of any accommodations required to ensure fair and equitable access through the recruitment and selection process.