Service Technician

WASH Multifamily Laundry Systems; Toronto; On-site; CAD 40,000 - 70,000; Full time

Job summary

An innovation-driven company is seeking a Service Technician to provide exceptional service and maintenance for laundry and parking equipment in the Greater Toronto area. This role offers a dynamic work environment where you will respond to service calls, perform repairs, and maintain customer satisfaction. You will collaborate with various teams while utilizing your technical and mechanical skills to ensure high-quality service. If you thrive in a fast-paced setting and are passionate about customer care, this is the perfect opportunity to advance your career and make a meaningful impact in the community.

Qualifications

• G2 gas license required for service technician role.
• Post-secondary education focusing on appliance technology or electrical courses.

Responsibilities

• Respond to service calls and repair equipment to company standards.
• Manage and maintain service assets and expenses effectively.

Skills

Technical Aptitude

Electrical Skills

Mechanical Skills

Troubleshooting Skills

Communication Skills

Education

Post-secondary education in appliance technology

Tools

Diagnostic Equipment

Vehicle for service calls

Job description

WASH is a company that our customers depend on to keep them going so they can provide valuable services to their clients across USA and Canada (Coinamatic Inc. and ParkSmart Inc). We strive to build a sense of purpose and achievement in the work we do while staying true to the DNA of our core values. We value our people and encourage the development of talented and motivated employees to support the continued performance and growth of our diverse operations. We have been the foundation of many successful careers. At our core, we are an innovation-driven, fast-paced team environment with a high-performance culture. If you are looking for a career that will challenge and engage you, focused on customer care and quality service, then WE are the company for you. We invite you to bring your passion and experience to our team!

As a qualified Service Technician, you are responsible for the service and maintenance of laundry and parking equipment within the Greater Toronto region; successfully sustaining service levels and quality excellence for our customers and clients.

Responsibilities:

1. Respond to service calls as dispatched
2. Repair equipment to company standards
3. Respond to emergency calls as required
4. Rotate weekend ‘on call’ and after-hour standby coverage
5. Evaluate and advise on any upgrades required in laundry rooms
6. Manage calls in the territory to meet customer response times
7. Manage and maintain Coinamatic assets and expenses (vehicle, phone/communication device, fax machine, parts, uniform, etc.)
8. Develop and maintain good rapport with Laundry Attendants, Owners, Environmental Managers, and other client personnel
9. Represent Coinamatic in a positive and professional manner

Qualifications & Requirements:

• A G2 gas license
• Some post-secondary education with a focus on appliance technology or electrical courses
• Valid Driver’s License and a good driving record
• Demonstrate technical, electrical, and mechanical aptitude with excellent diagnostic ability
• Demonstrate troubleshooting skills (plumbing, ventilation, electrical, etc.)
• Solid knowledge of the GTA driving environment
• Team player who can work with all levels of the organization (sales, administration)
• Excellent communication skills, verbal and written
• Able to maintain excellent customer/client experience