Service Technician

Grundfos; Brockville; Hybrid; CAD 53,000 - 73,000; Full time

Benefits offered by this job

Annual bonuses

Health insurance

Flexible hours

Home working opportunities

Parental support

Volunteer time-off

Job summary

Grundfos in Brockville, Ontario, Canada is seeking a Service Coordinator to orchestrate end-to-end service activities for water technology solutions. You will schedule field technicians, manage service orders, and ensure timely resolution while collaborating with sales, technical support, and field teams.

You are detail-oriented, with 2+ years in service coordination or dispatching, experience with ERP systems (SAP, Salesforce), and strong communication skills.

Qualifications

• 2+ years of experience in service coordination, dispatching, or customer service operations.
• Proficiency with ERP or service management systems (e.g., SAP, Salesforce, or similar).
• Strong communication with customers, technicians, and internal stakeholders.

Responsibilities

• Coordinate and schedule service activities including installations, maintenance, and repairs for field service technicians.
• Serve as the primary point of contact for customers, managing service requests from intake through completion.
• Process and track service orders, purchase orders, and work orders in ERP systems to ensure accuracy and timely invoicing.
• Collaborate with sales, technical support, and field teams to prioritize urgent service needs and optimize technician utilization.
• Maintain detailed service records, generate reports on key performance metrics, and identify opportunities for process improvement.
• Support quoting and proposal preparation for service contracts and ad-hoc repair work.

Skills

Service coordination

Customer service operations

Communication skills

Education

Associate's or Bachelor's degree in business administration or related field

Tools

SAP

Salesforce

Job description

Are you passionate about orchestrating seamless service experiences and ensuring customers receive world-class support for critical water technology solutions? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.

As our new Service Coordinator, you will be coordinating end-to-end service activities that keep our customers' pump and water technology systems running at peak performance, from scheduling and dispatching field technicians to managing service orders and ensuring timely resolution of customer needs. You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.

What you will be doing

As a key part of the Commercial Service Operations team, you'll create impact by driving customer satisfaction and operational excellence by ensuring every service interaction is efficiently coordinated, accurately documented, and delivered on time.

Your main responsibilities include:

• Coordinate and schedule service activities including installations, maintenance, and repairs for field service technicians
• Serve as the primary point of contact for customers, managing service requests from intake through completion
• Process and track service orders, purchase orders, and work orders in ERP systems to ensure accuracy and timely invoicing
• Collaborate with sales, technical support, and field teams to prioritize urgent service needs and optimize technician utilization
• Maintain detailed service records, generate reports on key performance metrics, and identify opportunities for process improvement
• Support quoting and proposal preparation for service contracts and ad-hoc repair work

What makes you a great fit

Above all, you are a detail-oriented coordinator with strong organizational skills, a customer-first mindset, and the ability to juggle multiple priorities in a fast-paced service environment. We would also imagine that you have:

• 2+ years of experience in service coordination, dispatching, or customer service operations
• Proficiency with ERP or service management systems (e.g., SAP, Salesforce, or similar)
• Strong communication skills with the ability to interface effectively with customers, technicians, and internal stakeholders
• Excellent organizational and time-management skills with high attention to detail

It is a plus if you also:

• Experience in the pump, HVAC, or industrial equipment service industry
• Familiarity with service contract management and warranty processes
• Associate's or Bachelor's degree in business administration or a related field

Why you will love working here

• A working environment built around your needs, with flexible hours, home working opportunities and parental support.
• Annual bonuses, health insurance and a strong focus on well-being activities.
• Three days' additional paid leave for volunteering in your community.
• Access to on-demand training and learning sessions and carefully structured programs to pursue personal and professional development opportunities.

To get to know us better, follow us on LinkedIn or YouTube. Check out Meet our peopleto get to know some of your future colleagues and why they love working at Grundfos.

The salary range for this position is $ 53,300.00 - $72,880.00. Individual pay will be determined based on market location and the candidate’s profile. The range listed is just one component of the total compensation and benefits package for employees. Total compensation includes paid time off, paid holidays, merit increases, bonuses, and employee stock purchase programs, etc. The salary rates are benchmarked and reflect the target for new hire salaries for the position in this region.

To get to know us better, follow us on LinkedIn or visit grundfos.com

Job Location: Brockville, Ontario, Canada | Bridgeville, Pennsylvania, United States

Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

An inclusive team

We believe that the key to a work environment, where employees thrive and grow, is our ability to celebrate and value our differences in background, experiences and perspectives. In our recruitment process we welcome all professional people without consideration of age, colour, gender identity, national origin, physical or mental disability, ethnicity or religion.

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