Application Specialist/Engineer

GRUNDFOS; Oakville; Hybrid; CAD 75,000 - 95,000; Full time

Benefits offered by this job

Annual bonuses

Health insurance

Parental support

Well-being program

Grundfos Academy access

Job summary

Grundfos in Oakville, Ontario is seeking an Application Engineer to join the CSSC Back Office in a hybrid role based out of our Oakville office. You will deliver advanced technical support and guidance across the customer journey, from initial inquiry to post-sale follow-up.

You will prepare accurate quotations, coordinate tenders, and work with sales, product segments, and suppliers to ensure timely delivery and exceptional service. Fluency in English is required, with French an asset.

Qualifications

• Bachelor’s degree in Engineering or equivalent
• 3–5 years in a similar technical role
• Experience estimating, opportunity and quotation management
• Proficiency in Microsoft Office and SAP (CRM/SD)
• English fluency; French is an asset
• Authorized to work in Canada without sponsorship

Responsibilities

• Provide commercial and technical support including sizing and pricing
• Assist customers via email, phone and chat
• Support sales by managing tenders and projects
• Prepare detailed specifications, calculations, and delivery timelines
• Coordinate medium to high-complexity project proposals
• Deliver first-contact resolution per SLAs
• Troubleshoot pumping systems and provide technical guidance
• Promote digital tools such as GPC, GXS, MyGrundfos, Extranet, and Chat
• Collaborate with product segments and suppliers for issue resolution

Skills

SAP CRM/SD

MS Office

Customer service

Communication

Project coordination

Technical troubleshooting

English

French asset

Education

Bachelor's degree in Engineering

Job description

Are you passionate about delivering exceptional technical support and customer service? Grundfos, a global leader in advanced pump solutions and water technology, is looking for an Application Engineer to join our Customer Sales & Support Center (CSSC) Back Office team in a hybrid role based out of our Oakville, Ontario office.

What is the job about?

As an Application Engineer at Grundfos, you will play a key role in supporting our CSSC Back Office team by delivering timely and effective technical assistance to customer inquiries. You will be responsible for providing advanced technical support and expert guidance on our products and services throughout the entire customer journey - before, during, and after transactions.

Your work will involve preparing accurate technical quotations, applying established procedures and guidelines, and ensuring a seamless and professional customer experience. By combining your technical expertise with a strong commitment to service excellence, you will help maintain and strengthen long-term customer relationships, contributing to Grundfos' reputation for world-class support.

Your main responsibilities:

• Provide commercial and technical support to customers, including product sizing, application guidance, system solutions, and pricing to ensure practical and effective solutions.
• Assisting customers via email, phone and chat.
• Support the sales team by managing tenders and projects, offering detailed specifications, calculations, and delivery timelines.
• Coordinate and administer medium to high-complexity project proposals from initial approval through bid submission, including customer negotiations in collaboration with relevant stakeholders.
• Deliver first-contact resolution for customer inquiries and determine appropriate next steps based on established processes and service level agreements.
• Troubleshoot pumping systems and provide technical assistance to ensure optimal performance and customer satisfaction.
• Process special orders and coordinate with suppliers to meet unique customer requirements.
• Promote and guide customers in the use of digital tools such as GPC, GXS, MyGrundfos, Extranet, and Chat to enhance their experience.
• Collaborate with product segments and suppliers to resolve complex issues and support continuous improvement in customer service.

Your background

We imagine that you have:

• Bachelor's degree in Engineering or equivalent work experience (3-5 years in a similar technical role).
• Solid experience in estimating, opportunity and quotation management, preferably within Pumps, HVAC, Engineered-to-Order, or Building Management Systems.
• Proficiency in Microsoft Office and SAP (CRM/SD).
• Strong understanding of product and application fundamentals, including the ability to interpret type keys and differentiate between components.
• Excellent communication and relationship-building skills with both internal and external stakeholders.
• Proven ability to manage priorities and meet deadlines in a dynamic environment.
• Customer service experience with strong organizational and administrative capabilities.
• Fluency in English (written and spoken); French is considered an asset.

Relocation for this position cannot be supported and qualified candidates must be authorized to work in Canada without the need for employment-based visa sponsorship now or in the future.

The salary range for this position is 75,000 to 95,000 CAD. Individual pay will be determined based on market location and the candidate’s profile. The range listed is just one component of Grundfos's total compensation and benefits package for employees. Total compensation includes paid time off, paid holidays, merit increases, bonuses, and employee stock purchase programs, etc. Certain roles are eligible to earn sales incentives based on revenue or utilization.

What’s in it for you?

What are your goals? Here at Grundfos it's our mission to enable you develop and fulfil your aspirations, both career and personal. We are guided by our six core values, and you'll find that your fresh ideas will be welcomed and make a difference in everything from local to large-scale global projects. You'll encounter colleagues from all over the world both as part of your daily work, supporting and all the while broadening each other's cultural horizons.

In addition, your day-to-day benefits include:

• Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly
• We encourage you to be at the offices, where you can engage, learn, and have fun with colleagues. If you'll be working from your home office, we'll make sure you are well equipped with a good workstation
• Up to 3 days’ additional paid leave for volunteering
• Annual bonuses, health insurance, parental support, internal well-being consultants and programmes
• Access to the modern Grundfos Academy to pursue further both personal and professional development

We look forward to hearing from you.