Service Supervisor

Comairco Equipment Limited; Winnipeg; On-site; CAD 75,000 - 85,000; Full time

Benefits offered by this job

Bonus

RRSP contribution

Vacation

Telemedicine

Employee assistance program

Competitive salary

Job summary

Comairco Equipment Limited in Winnipeg seeks a Service Supervisor to lead the Service, Parts, and Coordination teams, focusing on growth, profitability, and outstanding customer support. The role emphasizes training and safety to ensure reliable service for compressed air systems.

You will supervise technicians, manage budgets, implement KPIs, and collaborate with Sales to expand service opportunities, while maintaining high standards of quality.

Qualifications

• 5+ years of experience in team or parts management.
• Experience in the industrial sector.
• Strong technical knowledge of air compressors, dryers, and related pneumatic or vacuum systems.
• Proficient in Microsoft Office Suite.
• Excellent communication and leadership skills.
• Ability to work predominantly in an office setting with some travel to customer sites.

Responsibilities

• Supervise and support Service Technicians, Parts Personnel, and Service Coordinators.
• Lead, motivate, and inspire team members to achieve key business objectives, including sales growth and profitability.
• Collaborate with management to build and maintain a high-performing team.
• Recruit, onboard, develop, and retain employees including service technicians and related HR/admin activities.
• Establish and monitor KPIs, conduct evaluations, and implement corrective measures.
• Promote a safe, customer-focused work environment reflecting company values.
• Provide ongoing training, guidance, and technical support to team members.
• Oversee budgets for Service & Parts with emphasis on revenue growth and cost control.
• Monitor productivity, work orders, and parts inventory to ensure smooth operations.
• Ensure adherence to policies and quality standards.
• Manage tools, uniforms, and company vehicles for safety and efficiency.
• Collaborate with Sales and Rentals to support new equipment start-ups and after-sales service.

Skills

Team leadership

Customer service

Communication

Recruitment & onboarding

Budgeting & KPIs

Industrial knowledge

Tools

Microsoft Office

Job description

We are looking for aService Supervisorto join our team inWinnipeg!

Why work at Comairco

• Competitive total rewards package between $75,000 and $85,000, including base salary, RRSP contribution, bonus, paid sick days, and vacation benefits.
• Comprehensive insurance coverage, including telemedicine and an employee assistance program
• Friendly and inclusive work environment
• Competitive base salary with annual performance bonus

QUALIFICATIONS

• Supervise and support Service Technicians, Parts Personnel, and Service Coordinators.
• Lead, motivate, and inspire team members to achieve key business objectives, including sales growth, billing efficiency, budget adherence, and overall profitability.
• Collaborate with management to build and maintain a high-performing team.
• Participate in the recruitment, onboarding, development, and retention of employees, including service technicians, as well as related HR and administrative activities.
• Establish and monitor performance criteria (KPIs), conduct regular evaluations, implement corrective measures when necessary, and recognize exceptional performance.
• Promote a positive, safety-oriented work environment that reflects Comairco’s values and commitment to customer satisfaction.
• Provide ongoing training, guidance, and technical support to team members.

Operations & Quality insurance

• Manage Service and Parts department budgets with a focus on revenue growth, cost control, and profitability.
• Monitor productivity, work order accuracy, and parts inventory to ensure smooth and efficient operations.
• Ensure adherence to company policies, operational procedures, and quality standards.
• Oversee the proper use, maintenance, and safety of company-issued tools, uniforms, and vehicles.
• Collaborate with the sales team to identify and maximize service, parts, and equipment opportunities.

Customer Service & Relationship Management

• Build and maintain strong, professional relationships with customers to ensure satisfaction and long‑term retention.
• Oversee service calls, preventive maintenance contracts, and emergency repairs for air compressors and related systems.
• Resolve customer issues promptly and effectively, ensuring clear communication and proper follow‑up in line with company standards.
• Collaborate with Sales and Rentals teams to support new equipment start‑ups, rental equipment deployments, warranty claims, and after‑sales service needs.

Other Duties

• Perform all other duties related to the role.

REQUIREMENTS

• Minimum of5 years of experiencein team or parts management (considered an asset)
• Experience in the industrial sector
• Strong technical knowledge of air compressors, dryers, and related pneumatic or vacuum systems (major asset)
• Proficient in Microsoft Office Suite
• Excellent communication and leadership skills
• Ability to work predominantly in an office setting during standard business hours, with some travel requirements to customer sites and sustained computer‑based tasks
• Valid driver’s license.

THE COMPANY

Comairco is a family business whose employees have been at the heart of its success for over 50 years! Working with us means working with a team that is passionate about compressed air and is always looking to develop its skills!

For more information on the company, visit our website www.comairco.com