Service Supervisor

Comairco, LLC; Winnipeg; On-site; CAD 75,000 - 85,000; Full time

Benefits offered by this job

Competitive rewards package

Insurance including telemedicine

Inclusive work environment

Annual performance bonus

Job summary

Comairco is seeking a Service Supervisor to lead the Winnipeg service team, coordinating service calls, maintenance contracts, and parts operations on-site. You will oversee technicians, parts staff, and coordinators to ensure high-quality service and profitability.

The role requires strong leadership, technical know-how of air systems, and excellent communication. Some travel to client sites and daily office work are expected.

Qualifications

• 5+ years in team or parts management preferred.
• Experience in the industrial sector is an asset.
• Strong technical knowledge of air compressors, dryers, and related systems.
• Excellent communication and leadership skills.
• Office-based work with some travel to customer sites and computer tasks.

Responsibilities

• Supervise and support Service Technicians, Parts Personnel, and Service Coordinators.
• Lead and motivate the team to achieve business objectives including sales growth, billing efficiency, and profitability.
• Collaborate with management to maintain a high-performing team.
• Recruit, onboard, develop, and retain employees including service technicians and related HR activities.
• Establish KPIs, conduct evaluations, and implement corrective actions.
• Promote safety and customer satisfaction and provide ongoing training and guidance.

Skills

Team leadership

Mechanical knowledge

Customer service

Microsoft Office proficiency

Driver's license

Tools

Microsoft Office Suite

Job description

Service Supervisor
Winnipeg, MB
We are looking for a Service Supervisor to join our team in Winnipeg!

Why work at Comairco

• Competitive total rewards package between $75,000 and $85,000, including base salary, RRSP contribution, bonus, paid sick days, and vacation benefits.
• Comprehensive insurance coverage, including telemedicine and an employee assistance program
• Friendly and inclusive work environment
• Competitive base salary with annual performance bonus

Qualifications

Team Leadership & Development

• Supervise and support Service Technicians, Parts Personnel, and Service Coordinators.
• Lead, motivate, and inspire team members to achieve key business objectives, including sales growth, billing efficiency, budget adherence, and overall profitability.
• Collaborate with management to build and maintain a high-performing team.
• Participate in the recruitment, onboarding, development, and retention of employees, including service technicians, as well as related HR and administrative activities.
• Establish and monitor performance criteria (KPIs), conduct regular evaluations, implement corrective measures when necessary, and recognize exceptional performance.
• Promote a positive, safety-oriented work environment that reflects Comairco’s values and commitment to customer satisfaction.
• Provide ongoing training, guidance, and technical support to team members.

Operations & Quality insurance

• Manage Service and Parts department budgets with a focus on revenue growth, cost control, and profitability.
• Monitor productivity, work order accuracy, and parts inventory to ensure smooth and efficient operations.
• Ensure adherence to company policies, operational procedures, and quality standards.
• Oversee the proper use, maintenance, and safety of company-issued tools, uniforms, and vehicles.
• Collaborate with the sales team to identify and maximize service, parts, and equipment opportunities.

Customer Service & Relationship Management

• Build and maintain strong, professional relationships with customers to ensure satisfaction and long-term retention.
• Oversee service calls, preventive maintenance contracts, and emergency repairs for air compressors and related systems.
• Resolve customer issues promptly and effectively, ensuring clear communication and proper follow-up in line with company standards.
• Collaborate with Sales and Rentals teams to support new equipment start-ups, rental equipment deployments, warranty claims, and after-sales service needs.

Other Duties

• Perform all other duties related to the role.

Requirements

• Minimum of 5 years of experience in team or parts management (considered an asset)
• Experience in the industrial sector
• Strong technical knowledge of air compressors, dryers, and related pneumatic or vacuum systems (major asset)
• Proficient in Microsoft Office Suite
• Excellent communication and leadership skills
• Ability to work predominantly in an office setting during standard business hours, with some travel requirements to customer sites and sustained computer-based tasks
• Valid driver’s license.

The Company

Comairco is a family business whose employees have been at the heart of its success for over 50 years! Working with us means working with a team that is passionate about compressed air and is always looking to develop its skills!

For more information on the company, visit our website www.comairco.com