Service Coordinator

Force Inspection Services; Winnipeg; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

3 weeks vacation

Health and dental coverage

Mental health coverage

Health Spending Account

RRSP matching

Wellness program

EAP

Learning & development

Job summary

Innovair Industrial in Winnipeg is seeking a Service Coordinator to join our Winnipeg team. You will coordinate the day-to-day flow of our welding equipment service department, from intake and estimates to parts, warranty and delivery back to customers.

You don’t need to be a technician—this role suits highly organized individuals who can manage multiple tasks, communicate clearly with customers and technicians, and learn technical terminology while using common office software.

Qualifications

• Experience coordinating service, repair, parts, warranty or similar activities.
• Strong organizational skills with ability to track multiple jobs and deadlines.
• Clear and professional communication with customers, technicians, suppliers and manufacturers.
• Attention to detail on estimates, invoices and warranty docs.
• Proactive in following up and resolving stalled work.
• Ability to learn technical terminology and equipment knowledge.
• Comfort with computer systems and new software.
• Proficient with Microsoft Office (Outlook and Excel).
• Hold a valid Class 5 Manitoba driver’s license with clear abstract.
• Physically capable of lifting up to 75 lbs and moving equipment up to 1,500 lbs with proper techniques.

Responsibilities

• Coordinate incoming service work and assign to technicians.
• Prepare repair estimates and obtain customer approval.
• Keep customers informed on repair status, costs and timelines.
• Monitor parts orders and backorders and ensure correct routing to jobs.
• Maintain accurate service records and warranty information.
• Work with technicians to resolve parts, warranty or customer issues.
• Assist with parts coordination and other service-related tasks as needed.

Skills

Coordinating work

Highly organized

Clear communication

Attention to detail

Proactive

Technical terminology

Computer systems

Microsoft Office

Outlook

Excel

ERP systems

Driver's license

Physical capability 75 lbs

Tools

Outlook

Excel

ERP systems

Job description

• Location 150 MCPHILLIPS ST,WINNIPEG, MB, R3E 2J9,Canada
• Employee Type Full-time
• Manage Others No

Innovair Industrial is a proudly Canadian, Winnipeg-based independent distributor of compressed gases, welding supplies and related equipment. We're part of Innovair Group, a family-owned organization with a long history in Manitoba and a strong commitment to our employees, customers and communities.

We've been recognized as a CAFE Family Enterprise of the Year and Co-op Employer of the Year, and we're proud to offer an environment where people can build their careers, continue learning and make a meaningful contribution.

About the Role

Are you the person who keeps things moving , following up on the details, keeping customers informed, and making sure nothing falls through the cracks?

Innovair Industrial is looking for a Service Coordinator to join our Winnipeg team. Working alongside our Service Technicians and Technical Service Supervisor, you'll coordinate the day-to-day flow of our welding equipment service department , from the time equipment comes in for repair through estimates, parts, warranty, service and u ltimately back to the customer.

This role brings together customer service, coordination and a technical environment. You don't need to be a technician or an expert in welding equipment. We're looking for someone who's organized, comfortable working around technical products and terminology, and great at coordinating all the moving pieces that go into getting a customer's equipment back up and running.

What You'll Do

• Coordinate incoming service work and assign work orders to Service Technicians.
• Prepare repair estimates and communicate with customers to obtain approval.
• Keep customers informed throughout the repair process, including updates on repair status, costs, parts availability, warranty coverage and expected completion dates.
• Monitor parts orders and backorders, follow up on expected delivery dates and make sure incoming parts get to the right repair job.
• Keep repairs moving by identifying delays and following up with technicians, customers, suppliers or manufacturers as needed.
• Coordinate manufacturer warranty claims, including required documentation, approvals and warranty parts returns.
• Review service billing and invoices for accuracy.
• Maintain accurate service records, including repair status, customer approvals, parts requirements and warranty information.
• Work closely with Service Technicians to resolve parts, warranty, administrative or customer issues that could hold up a repair.
• Pitch in with parts coordination, documentation, equipment handling and other service-related tasks when needed.

What We’re Looking For

You don’t need to come from the welding industry to be successful here. Experience in a service, repair, parts, warranty or technical customer service environment will give you a strong foundation for the role.

You’ll likely be a good fit if you:

• Have experience coordinating work, customers, parts, repairs, service appointments, warranty claims or similar activities in a service-focused environment.
• Are highly organized and good at keeping track of multiple jobs, deadlines and follow-ups at the same time.
• Communicate clearly and professionally and are comfortable working with everyone from customers to technicians, suppliers and manufacturers.
• Have strong attention to detail, particularly when working with estimates, invoices, warranty documentation and service records.
• Are proactive about following up — you notice when something has stalled and take the initiative to find out why.
• Are comfortable learning technical terminology and developing an understanding of the equipment we service.
• Are comfortable working with computer systems and learning new software.
• Have experience with Microsoft Office, particularly Outlook and Excel.
• Hold a valid Class 5 Manitoba driver's license with a clear driving abstract.
• Are physically capable of lifting, pushing and pulling up to 75 lbs and safely maneuvering equipment weighing up to 1,500 lbs using appropriate equipment and techniques.

Experience t hat w ould b e an a sset :

• Experience in an industrial equipment, welding, automotive, heavy equipment, agricultural equipment or similar service environment.
• Experience in a service coordinator, service advisor, parts, warranty administration or similar role.
• Familiarity with service management, inventory, ERP or warranty processing systems.
• Basic mechanical or technical knowledge.
• Familiarity with welding equipment or other industrial machinery.

We believe great work should come with great support. When you join Innovair , you can expect:

• 3 weeks of annual vacation : So you have time to rest, recharge and enjoy life outside of work throughout the year.
• Benefits from day one : C omprehensive health and dental coverage, plus life insurance, critical illness, short- and long-term disability coverage and more, with no waiting period.
• $1,000 in mental health coverage: Additional support for services like counselling and therapy, because taking care of your mental health matters.
• $500 Health Spending Account : E xtra flexibility to put toward the health and wellness expenses that matter to you.
• RRSP matching up to 5% from day one : W e'll match your contributions up to 5% of your earnings, with no waiting period.
• An award-winning wellness program : I nitiatives, resources and activities designed to support your physical, mental and overall wellbeing.
• Employee Assistance Program (EAP) : C onfidential support and resources for when you need them.
• Learning and development opportunities : T raining and professional development to help you build your skills and continue growing your career.

We thank all applicants for their interest; however, only candidates selected for an interview will be contacted. Shortlisted candidates may be asked to complete assessments related to the physical and technical requirements of the position.

Innovair Group is committed to providing an inclusive and accessible recruitment experience. If you require an accommodation at any stage of the recruitment process, please let us know. We will work with you to ensure your needs are supported throughout the process.