Service Supervisor

Toromont Cat; Greater Sudbury; On-site; CAD 79,000 - 98,000; Full time

Job summary

Toromont Cat is seeking a Service Supervisor to lead a team of technicians, coordinate shop service, and ensure top-tier customer satisfaction across Eastern Canada. You will supervise day-to-day work, schedule orders, and mentor staff to reach performance goals.

The role emphasizes safety, coaching, and efficient service delivery while supporting Caterpillar equipment expertise. Competitive compensation and benefits are part of the total rewards package.

Qualifications

• Minimum post-secondary education.
• Minimum 3 years of experience in a supervisory role.
• Ability to lead a team of technicians and provide customer support.
• Class 5 driver’s license; must be able to obtain an explosives license and an ASP construction card.
• Bilingualism is a plus.

Responsibilities

• Model safety and environmental best practices according to Toromont's policies.
• Provide excellent customer service as main contact for service requirements and schedule work orders.
• Promote customer satisfaction and follow up on repairs; collaborate with departments to deliver high-level service.
• Train and coach team members; conduct performance evaluations.
• Provide direction on financial aspects of work orders, warranties, and policies.
• Create quotes and manage invoices for internal and external customers.
• Manage work-in-progress and contamination control.
• Investigate accidents or near misses and report findings.
• Identify issues and drive corrective actions on shop floor and office procedures.
• Encourage continuous improvement through meetings and training.
• Assist with fixed asset management and capital expenditures.

Skills

Team leadership

Customer service

Safety compliance

Bilingualism (a plus)

Education

Post-secondary education

Job description

Toromont Cat is looking for a Service Supervisor to join the team! The Service Supervisor is a main liaison for corporate initiatives, providing leadership and direction to a team of technicians, ensuring the highest quality of standards meets consistent customer satisfaction in conjunction with the operations and increased market share.

Pay Type

Full Time, Permanent

Compensation

$78,705.00 to $98,380.00

The listed base salary is just one component of our total rewards package, and performance-based or discretionary bonuses may be available.

As a Service Supervisor, YOU will experience:

• Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
• Working for the best in class equipment dealer and with the premium Caterpillar brand
• Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
• Competitive total rewards including: wages, benefits, and premiums (as eligible)
• An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

In a typical day, YOU will:

• Model the way for safe, environmentally sound and healthy work behaviours in support of Toromont's Health and Safety Policies, Programs and initiatives
• Provide excellent customer service as key contact for shop service requirements and schedule work orders to maximize productivity of shop operations
• Promote customer satisfaction, follow up on repairs and collaborate with other departments to deliver high level service
• Train and coach team members to meet and exceed customer and business expectations by administering performance evaluations
• Provide direction on financial implications of work orders including customer pay, warranties, claims, policies and redos
• Create quotes and review and prepare invoices for internal and external customers
• Manage work-in-progress (WIP) and contamination control
• Investigate and report accidents or near misses
• Identify and resolve issues by initiating corrective actions on shop floor and for office procedures
• Encourage continuous improvement for shop operations through regularly scheduled meetings and associated training
• Assist the PSM with the management of fixed assets in the shop and preparation for capital expenditures

Must-haves for this role:

• Minimum post-secondary education
• Minimum 3 years of experience in a supervisory position
• Support a team of technicians and provide direct customer support
• Class 5 driver’s license required; must be able to obtain an explosives license and an ASP construction card
• Technical experience would be an asset
• Bilingualism is a plus

About Toromont Cat

With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!

Artificial Intelligence (AI)

Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.