Service Sales Account Manager

Hitachi, Ltd.; Richmond; On-site; CAD 90,000 - 130,000; Full time

Job summary

Hitachi Ltd. is seeking a Service Sales Account Manager to support customers across British Columbia, promoting and selling Hitachi Energy’s Engineering & Service portfolio.

You will help utilities and industrial organizations strengthen asset reliability, performance, and lifespan by aligning solutions with operational goals. You will build trusted relationships, drive regional sales plans, and support grid modernization initiatives while maintaining accurate forecasts and leveraging asset

Qualifications

• Engineering degree or higher, or proven outside sales experience.
• Minimum 5 years total experience with at least 3 years in direct customer contact and selling large project solutions.
• Knowledge of energy market and competitors, including sales to Utilities, Developers, EPCs, Data Centers, Oil & Gas, and Renewables.
• Knowledge of transformers, High voltage equipment, protection & control, and substation equipment.
• Proven ability to sell service offerings.
• Strong relationship-building and communication skills.

Responsibilities

• Manage, expand, and strengthen service business with key accounts in British Columbia.
• Build strong, long-term customer relationships by understanding needs and aligning solutions.
• Drive sales volume across the full Engineering packaging & Service portfolio.
• Prepare customer and regional sales plans with marketing and internal stakeholders.
• Identify and develop regional market opportunities with market managers.
• Monitor customer and market trends to shape effective sales approaches.
• Grow and manage the opportunity pipeline with accurate forecasting using Salesforce.
• Review installed base information and propose paths leveraging asset intelligence.
• Maintain market insights on competitive positioning for commercial decisions.

Skills

Sales experience

Relationship building

Energy market knowledge

HV equipment knowledge

New technology promotion

Stakeholder influence

Communication skills

Education

Engineering degree

Bachelor's degree

Technologist diploma

Tools

Salesforce

Job description

Ideal location: Prince George / Kamloops / Coquitlam / Vancouver - British Columbia

The Service Sales Account Manager – support customers across British Columbia by promoting and selling Hitachi Energy’s Engineering & Service portfolio. You will help utilities and industrial organizations strengthen the reliability, performance, and lifespan of critical power system assets by aligning their operational goals with advanced service solutions. You will build trusted customer relationships, contribute to grid modernization efforts, and support the adoption of technologies that improve safety, reliability, and asset performance. Your work enables customers to optimize their installed base, make informed decisions, and implement service strategies tailored to their operational needs.

How You’ll Make an Impact

• Manage, expand, and strengthen service business with key accounts in the British Columbia utility and industrial sectors.
• Build strong, long‑term customer relationships by understanding needs and aligning solutions with short‑and long‑term objectives.
• Drive sales volume across the full Engineering packaging & Service portfolio.
• Prepare customer and regional sales plans in partnership with marketing and internal stakeholders.
• Identify and develop regional market opportunities in collaboration with market managers.
• Monitor customer and market trends to shape effective sales and marketing approaches.
• Grow and manage the opportunity pipeline and maintain accurate forecasting using Salesforce.
• Review installed base information, analyze opportunities, and propose paths that leverage asset intelligence.
• Maintain market insights on competitive positioning to support commercial decision‑making.
• Demonstrate core values of safety and integrity while supporting colleagues and business goals.

• Responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.

Your Background

• Candidate must already have work authorization that would permit them to work for Hitachi Energy in Canada.
• Engineering degree, bachelor’s degree, technologist diploma, or proven outside sales experience.
• Minimum total of 5 years professional experience with at least 3 years’ directly involved with customer contact and selling large project solutions.
• Knowledge of the energy market and competitors, including sales experience with Utilities, Developers, EPCs, Data Centers, Oil & Gas, and Renewables.
• Knowledge of transformers, High voltage equipment, protection & control, and substation equipment.
• Proven ability to sell service offerings.
• Ability to influence and challenge internal and external stakeholders to drive business growth.
• Ability to present and promote new technology solutions, including digital information tools.
• Strong relationship‑building skills and a collaborative, solution-oriented approach.
• Strong communication skills.

More About Us

In this role, you will work closely with teams across the power industry and help customers adopt innovative service solutions that improve asset performance and grid reliability.

• Opportunities to work on innovative technologies that shape the future of energy
• A collaborative environment with experienced professionals across the power industry
• Access to learning platforms and career development programs
• Attractive health and retirement benefits
• Paid leave and flexible work arrangements

Only select candidates will be contacted.