Service Redesign & Value-Stream Engineer (Banking)

Swoon; Toronto; On-site; CAD 96,000 - 124,000; Full time

Job summary

Swoon is seeking a Service Redesign and Value Stream Consultant to assess and redesign end-to-end services across Commercial Banking, focusing on client onboarding, pricing-to-billing, and lending—delivering improved client experience and measurable value.

You will map current-state value streams, identify pain points and bottlenecks, design future-state services, and facilitate workshops with cross-functional teams to align stakeholders around redesigned ways of working and ROI-driven outcomes.

Qualifications

• Experience in service redesign, value stream mapping, process engineering, or operational transformation.
• Commercial Banking or financial-services experience.
• Strong workshop facilitation and stakeholder-management skills.
• Ability to connect client-experience improvements to operational efficiency, risk reduction, and ROI.
• Experience developing current-state assessments, future-state designs, and transformation roadmaps.

Responsibilities

• Assess current-state services and processes across Commercial Banking.
• Map end-to-end value streams, identifying client pain points, bottlenecks, duplication, and gaps.
• Design future-state services that improve client experience, efficiency, scalability, and business outcomes.
• Develop and facilitate workshops with cross-functional business, operations, product, and technology teams.
• Professionally challenge existing processes and align stakeholders around redesigned ways of working.
• Define the value proposition, expected ROI, and success measures for redesign opportunities.
• Translate recommendations into actionable roadmaps and prioritized improvement initiatives.

Skills

Service redesign

Value stream mapping

Process engineering

Operational transformation

Workshop facilitation

Stakeholder management

ROI focus

Job description

Swoon is seeking a Service Redesign and Value Stream Consultant to assess and redesign end-to-end services across Commercial Banking, focusing on client onboarding, pricing-to-billing, and lending—delivering improved client experience and measurable value.

You will map current-state value streams, identify pain points and bottlenecks, design future-state services, and facilitate workshops with cross-functional teams to align stakeholders around redesigned ways of working and ROI-driven outcomes.