Service Reception - Part Time

CanadaOne Auto Group Inc.; Barrie; On-site; CAD 21,000 - 30,000; Full time

Benefits offered by this job

Full benefit programs

Employee and Family Assistance Program

Job summary

Georgian BMW in Barrie, Ontario is seeking a Service Receptionist to join a team of customer-focused professionals in a high-volume, process-driven dealership. The role acts as the director of first impressions, maintaining a professional appearance and welcoming demeanor while managing a busy front desk, phone system, and sales coordination.

Responsibilities include greeting guests, coordinating sales, processing payments, assisting the Service Coordinator with appointments and service data

Qualifications

• Minimum High School Diploma
• Post Secondary preferred
• Reception or Administration preferred
• Previous experience in a dealership environment preferred

Responsibilities

• Handle incoming calls to the dealership with prompt, professional, and courteous responses
• In-person guest greeting and sales coordination
• Process payments for service customers
• Support the Service Coordinator in booking appointments and updating databases
• Communicate customer concerns to the appropriate manager
• Monitor staff on duty and customer flow during shifts
• Provide clerical support to other departments as needed
• Perform other administrative duties for sales and service as required

Skills

Customer service

Phone etiquette

Administrative tasks

Education

High School Diploma

Post Secondary preferred

Job description

Georgian BMW is currently seeking a Service Receptionist to join our team of customer focused professionals within our high volume and process-driven dealership.

Purpose/Summary of Position:

As the "director of first impressions" for the dealership, the Receptionist maintains a consistently professional appearance, a friendly and welcoming disposition with customers, guests and staff, maintaining a positive and courteous demeanour in all interactions In addition to operating a busy multi-line phone system, in-person guest greeting and sales coordination, the Receptionist is also responsible for various administrative duties.

Key Accountabilities & Objectives:

• The Receptionist is responsible for handling incoming calls to the dealership and ensures all customers' calls are answered promptly and responded to in a professional and polite manner and their needs are attended to in an efficient fashion.
• In-person guest greeting and sales coordination
• Processing payment for service customers
• Supporting the Service Coordinator booking appointments and updating Service databases
• Promptly communicate customer concerns/issues to appropriate manager when required
• Maintains a keen sense of staff on duty, who is with customers, completing retail deliveries, on lunch breaks, on vacation or absent etc.
• May provide clerical back up support to other departments as required and be assigned administrative tasks as needed
• Other administrative duties for both sales and service departments as needed

Special Requirements:

• Minimum High School Diploma
• Post Secondary preferred
• Reception or Administration preferred
• Previous experience in a dealership environment preferred

Why We’re Awesome:

• Commitment to an exceptional employee experience
• Full benefit programs & competitive compensation plans
• Employee and Family Assistance Program
• Collaborative work environment & group support

(Location) is an equal opportunity employer which values diversity in the workplace. If you require accommodation in order to participate in the hiring process, please contact us at (location's phone number) or hr@(location) to make your needs known in advance.