Service Writer: Drive Efficient Repairs & Records

Brandt; Balzac Industrial Park; On-site; CAD 42,000 - 61,000; Full time

Benefits offered by this job

Competitive compensation

Continuous Learning

Opportunities for advancement

Comprehensive benefits

Retirement savings programs

Job summary

Brandt is currently seeking a Service Writer for our Rocky View Agriculture location. This position assists the service manager by maintaining accurate and on-time reports and records related to the Service Department's operations.

At Brandt, you will join a customer-driven company with a strong presence across Canada and beyond. We offer competitive wages, benefits, and opportunities for advancement within a growing organization.

Qualifications

• MS Office proficiency and ability to use internet tools.
• High School Diploma or equivalent experience.
• Knowledge of office procedures.
• Mechanical/technical terms understanding preferred.
• Basic knowledge of accounting practices.

Responsibilities

• Fields internal and external customer inquiries to the Service Department.
• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced.
• Maintains the service library with current information (e.g., files bulletins, manuals, multimedia) under the direct supervision of the Service Manager.
• Maintains Service Department filing and records.
• Updates customer profiles using equipment, hours, or other information from the customer work orders.
• Maintains accessories and supplies and prepares replacement orders.
• May process warranty and/or product improvement claims, including the computation of charges, submission and follow-up.

Skills

Microsoft Office

Internet functions

Customer service

Communication

Education

High School Diploma

Tools

Microsoft Office

Internet

Job description

Brandt is currently seeking a Service Writer for our Rocky View Agriculture location. This position assists the service manager by maintaining accurate and on-time reports and records related to the Service Department's operations.

At Brandt, you will join a customer-driven company with a strong presence across Canada and beyond. We offer competitive wages, benefits, and opportunities for advancement within a growing organization.