Parts Technician

Western Tractor Company Inc.; Taber; On-site; CAD 45,000 - 62,000; Full time

Benefits offered by this job

Training and development

Paid time off

Health benefits

RRSP with employer match

Boot and tool allowance

Job summary

Western Tractor Company Inc. in Taber, Alberta, is seeking a passionate Parts Technician to help customers find exactly the parts they need and ensure accurate orders. You will work with our inventory systems, read diagrams, and support merchandising and promotions while delivering excellent service and aiming for sales growth.

This role offers training opportunities, competitive pay, and benefits that help you build a long-term career with us in a bustling rural dealership environment.

Qualifications

• Journeyperson Parts Technician designation or equivalent experience is required.
• Minimum 2 years in a Parts department; John Deere agricultural equipment experience is a plus.
• Proficient with online inventory systems and Microsoft Office.
• Strong interpersonal and sales-oriented customer service abilities.

Responsibilities

• Assist customers at the parts counter by locating the correct parts quickly.
• Read diagnostics and diagrams to ensure accurate parts orders.
• Navigate computerized inventory systems and parts libraries.
• Follow up on special orders and inform customers on delivery status.
• Create and maintain merchandising displays for parts and promotions.
• Promote dealership specials to boost sales and customer satisfaction.
• Provide a welcoming atmosphere and excellent service.

Skills

Customer service

Interpersonal skills

Time management

Problem solving

Attention to detail

Education

Journeyperson Parts Technician designation

Equivalent experience

Tools

Inventory systems

Microsoft Office

Browser-based programs

Sales processes

Job description

At Western Tractor, we’re committed to delivering the right part at the right time, every time. We’re looking for a passionate and detail-oriented Parts Technician to be part of our growing team. If you thrive in a fast-paced environment, love working with your hands, and enjoy helping customers find exactly what they need, we want to meet you!

At Western Tractor, we’re committed to delivering the right part at the right time, every time. We’re looking for a passionate and detail-oriented Parts Technician to be part of our growing team. If you thrive in a fast-paced environment, love working with your hands, and enjoy helping customers find exactly what they need, we want to meet you!

Responsibilities

• Customer Service Excellence: Assist customers at the parts counter by understanding their needs and efficiently locating the correct parts to get them back up and running.
• Master Diagnostics: Read and interpret parts diagnostics, diagrams, and technical drawings to ensure precision in every order.
• Utilize Technology: Navigate computerized inventory systems and parts libraries to track down the perfect part.
• Handle Special Orders: Follow up on special orders and keep customers informed as soon as their parts arrive.
• Merchandising Support: Help create and maintain eye-catching merchandising displays that showcase our parts and promotions.
• Promote Our Specials: Actively promote dealership specials and merchandising campaigns, boosting sales and customer satisfaction.
• Customer Satisfaction: Ensure every customer feels valued and appreciated, creating a welcoming atmosphere at all times.

Requirements

• Education: Journeyperson Parts Technician designation or equivalent experience.
• Experience: A minimum of 2 years' experience within a Parts department. Previous John Deere agricultural equipment and product experience is an asset.
• Technical Skills: Experience using online inventory systems and standard desktop applications including Microsoft Office and other browser-based programs, along with a demonstrated understanding of sales processes.
• People-Focused: Strong interpersonal skills with experience connecting with customers while maintaining a professional image and establishing rapport.
• Soft Skills: Strong time management skills, ability to be adaptable, problem-solving skills, and attention to detail.
• Physical Capability: Ability to lift, carry, push, and pull up to 50 lbs with long periods of standing and walking.
• Valid Driver's License: You'll need this for parts deliveries.

Benefits

• Training and Development: We keep our team current by investing twice as much in training as any other John Deere dealer in Southern Alberta both inside and outside of our dealership.
• Paid Time Off: Recognizing the importance of work-life balance, we provide you with paid time off beginning at 3 weeks in your first year of employment.
• Sponsorship: Take advantage of our sponsorship opportunities to help you hone your skills and accumulate on-the-job hours and experience toward your Apprenticeship.
• Benefits: We provide a comprehensive health benefits package to keep you and your family healthy along with an employer-matched Registered Retirement Savings Plan.
• Compensation: You'll enjoy a competitive compensation scale, incentive programs, and opportunities for advancement.
• Equipment: We supply the equipment and technology needed to excel in your role, including an annual boot and tool allowance.

Join us in revolutionizing the future of agriculture - where your skills have a direct impact on the success of farmers and the sustainability of our industry. We can't wait to welcome you to our team!