Service Manager

Sault Nissan; Sault Ste. Marie; On-site; CAD 80,000 - 120,000; Full time

Benefits offered by this job

Employee vehicle purchase and dealer­-

dealership discounts

Manufacturer training and professional

development

Relocation assistance

Leadership and growth

Job summary

Sault Nissan is seeking a strong automotive leader to take ownership of the Service Department at our bustling dealership in Sault Ste. Marie. This key leadership role focuses on people, performance, customer experience and profitability.

You will coach Service Advisors and Technicians, optimize workflows, monitor KPIs, and ensure safe, high-quality work while upholding the collective agreement. Compensation ranges from 80,000 to 120,000 with relocation assistance.

Qualifications

• Automotive service leadership experience in a dealership.
• Proven ability to coach and develop a team.
• Strong understanding of service department financials and data-driven decisions.
• Experience with dealership management systems and automotive service technology.
• Valid driver's license with a clean record.
• Experience in a unionized environment is an asset.
• Strong organizational and multi-priority management.

Responsibilities

• Lead, coach and develop Service Advisors, Technicians and support staff.
• Manage daily workflow, scheduling and shop productivity.
• Establish clear expectations and accountability across the department.
• Monitor key performance indicators, including productivity, efficiency, customer satisfaction, retention and profitability.
• Identify opportunities to improve processes, performance and the customer experience.
• Ensure work is completed safely and in accordance with dealership and manufacturer standards.
• Work closely with the Parts Department and other dealership leaders to keep operations running smoothly.
• Resolve customer concerns professionally and build long-term customer relationships.
• Manage department expenses, labour costs and profitability targets.
• Support recruitment, onboarding, training and performance management within the department.
• Support the consistent application of the collective agreement and work with dealership leadership and HR on employee and labour relations matters as needed.
• Stay current with manufacturer requirements, automotive technology and industry best practices.

Skills

Service leadership

People leadership

Financial literacy

Organizational skills

Communication

Problem solving

Unionized experience

Tools

Dealership management systems

Automotive service technology

Job description

$80,000–$120,000 annual compensation, including performance-based bonus. Relocation assistance available.

Sault Nissan is looking for a strong automotive leader to take ownership of our Service Department and join a dealership with significant momentum.

Over the past several years, our team has transformed both the customer and employee experience at Sault Nissan, and the results speak for themselves. We’ve increased our Google rating from 3.8 to 4.5 stars, moved from 30th to 5th in provincial market share, achieved significant year-over-year growth in Fixed Operations and grown dealership profitability by 4x. Locally, we’ve gone from last place in import volume to competing for the #2 position in the market.

We’re proud of what the team has built, and we’re looking for a Service Manager who wants to help us continue that growth.

This is a key leadership position within the dealership, with responsibility for the people, performance, customer experience and profitability of our unionized Service Department. We’re looking for someone who can build a strong team, create clear and effective processes, coach people to perform at their best and deliver an exceptional experience for our customers.

If you’re an experienced Service Manager looking for your next opportunity, or a strong automotive service leader ready to take the next step in your career, we’d like to hear from you.

What You’ll Do

As Service Manager, you’ll lead the day-to-day operations and overall performance of the Service Department. You will:

• Lead, coach and develop Service Advisors, Technicians and support staff.
• Manage daily workflow, scheduling and shop productivity.
• Establish clear expectations and accountability across the department.
• Monitor key performance indicators, including productivity, efficiency, customer satisfaction, retention and profitability.
• Identify opportunities to improve processes, performance and the customer experience.
• Ensure work is completed safely and in accordance with dealership and manufacturer standards.
• Work closely with the Parts Department and other dealership leaders to keep operations running smoothly.
• Resolve customer concerns professionally and build long-term customer relationships.
• Manage department expenses, labour costs and profitability targets.
• Support recruitment, onboarding, training and performance management within the department.
• Support the consistent application of the collective agreement and work with dealership leadership and HR on employee and labour relations matters as needed.
• Stay current with manufacturer requirements, automotive technology and industry best practices.

What We’re Looking For

You’re a strong fit for this role if you:

• Have automotive service leadership experience and understand how a successful service department operates.
• Are a confident people leader who can coach, develop and hold a team accountable.
• Understand service department financials and can use performance data to make good operational decisions.
• Are organized and comfortable managing multiple priorities in a busy dealership environment.
• Communicate clearly and professionally with employees and customers.
• Bring a practical, solutions-focused approach to problems.
• Have experience with dealership management systems and automotive service technology.
• Hold a valid driver’s licence with a clean driving record.
• Have experience leading in a unionized environment, which is considered an asset.

Previous Service Manager experience is strongly preferred, but we are also open to experienced Assistant Service Managers, Shop Foremen or other automotive service leaders who are ready to take the next step into department leadership.

What We Offer

• $80,000–$120,000 in annual compensation, including performance-based bonus
• Relocation assistance available for the right candidate
• Employee vehicle purchase and dealership discounts
• Manufacturer training and professional development
• The opportunity to lead, develop and improve an established service operation
• A workplace that values strong leadership, teamwork and customer service

Considering a Move to Sault Ste. Marie?

For candidates outside the area, relocation assistance is available for the right person.

Sault Ste. Marie offers an affordable Northern Ontario lifestyle with access to Lake Superior, year-round outdoor recreation and a strong community. It’s an opportunity to build your career while enjoying a different pace of life than many larger urban centres.

Our Hiring Process

At Sault Nissan, hiring decisions are made by people.

We do not use artificial intelligence or automated decision-making tools to screen, assess, rank or select candidates. Applications are reviewed by our hiring team, and employment decisions are based on the qualifications, experience and suitability of each candidate for the role.

Sault Nissan is an equal opportunity employer committed to providing an inclusive and accessible workplace. We welcome applications from all qualified candidates and provide accommodation throughout the recruitment process in accordance with applicable legislation. If you require accommodation during any stage of the recruitment process, please let us know.