Service Manager: Lead Maintenance & Team Performance

United Rentals; New Brunswick; On-site; CAD 70,000 - 95,000; Full time

Benefits offered by this job

Paid Parental Leave

United Compassion Fund

Employee Discount Program

Career Development & Promotional Oppt.

Additional Vacation Buy Up Program (US

Early Wage Access through Payactiv (US

Paid Sick Leave

An inclusive and welcoming culture

Job summary

United Rentals is seeking a Service Manager in New Brunswick to lead a high-performing maintenance team. You will hire, coach and motivate Service Technicians, ensuring equipment is kept in top condition and operations stay cost-effective.

You’ll work closely with the Branch Manager to drive safety, quality and customer satisfaction while managing R&M, parts, and budgets. A strong background in maintenance leadership and P&L is essential.

Qualifications

• High School diploma required; trade-school degree a plus; bachelor’s degree preferred
• Valid driver’s license with acceptable driving record
• Extensive Equipment Fleet Maintenance and leadership experience
• 5 years’ service and maintenance experience and a minimum of 3 years supervisory experience
• Strong motivational and leadership skills
• Excellent customer service skills
• Strong knowledge of maintenance accounting and P&L
• Basic computer skills (Excel)

Responsibilities

• Motivate, coach and train technicians to meet time & quality standards and comply with standard repair and maintenance processes
• Staff location adequately based on skills and workload
• Responsible for R&M, P&L and associated costs/budget
• Lead, plan, measure and continuous improvement of all service and maintenance performance metrics
• Oversee parts department activities, to ensure optimal customer service, technician/shops/OEC productivity and cost control
• Evaluate performance and promotability of team members. Identify and provide necessary skills training and regular coaching
• Promote a culture of safety and discipline through leadership, exemplary personal compliance, accountability and communication
• Other duties assigned as needed

Skills

Leadership

Team coaching

Customer service

P&L management

Maintenance knowledge

Excel

Communication

Safety culture

Education

High School Diploma

Trade-school degree

Bachelor's degree

Job description

United Rentals is seeking a Service Manager in New Brunswick to lead a high-performing maintenance team. You will hire, coach and motivate Service Technicians, ensuring equipment is kept in top condition and operations stay cost-effective.

You’ll work closely with the Branch Manager to drive safety, quality and customer satisfaction while managing R&M, parts, and budgets. A strong background in maintenance leadership and P&L is essential.