Service Manager (Boilers / HVAC)

D2B Groups LLC; Ottawa; Vor Ort; CAD 120.000 - 130.000; Vollzeit

Benefits dieser Stelle

Annual performance bonus

Company vehicle

Branch leadership ownership

Zusammenfassung

D2B Groups LLC in Ottawa is seeking a Service Manager to lead our Ottawa service branch, with full accountability for field service execution, technician performance, and customer satisfaction.

You will coach a team of 6–10 technicians, manage 24/7 emergency coverage, and grow the profitable aftermarket service business through maintenance agreements, upgrades, and service proposals.

Qualifikationen

• 5–10+ years of field service team management in boilers/HVAC or related mechanical systems.
• Experience in a high‑volume, 24/7 service organization across a broad geographic area.
• Proven ability to coach and develop direct reports.
• Experience developing project/work proposals for customers.

Aufgaben

• Lead, coach and develop a team of 6–10 Service Technicians including recruiting, onboarding and performance management.
• Deliver timely, high‑quality service in a high‑volume, short‑cycle environment with urgency and responsiveness.
• Oversee 24/7 emergency service coverage and align technicians to meet customer needs.
• Manage daily service operations with the Service Administrator, assign by skill/workload/priority.
• Provide technical leadership on boilers, pumps, systems, controls and related equipment.
• Grow the aftermarket business with PM agreements, upgrades, parts, and service solutions.
• Prepare service, sales, project quotes and estimates for customers.
• Build customer relationships through site visits, calls and follow‑up.
• Identify sales opportunities from service calls and partner with Sales to close them.
• Develop and improve field procedures and project planning standards.
• Monitor service performance against objectives; pursue cost reductions and profitability.
• Champion a safety‑first culture and ensure health and safety compliance.
• Collaborate with GM, Sales, manufacturing and other departments to align service delivery with priorities.

Kenntnisse

Team leadership

Coaching & development

Field service

Customer relations

Troubleshooting

MS Office

Ausbildung

Technical diploma

Tools

MS Office

Jobbeschreibung

Our client is an established Canadian manufacturer and service provider of commercial and industrial boiler and heating systems, supporting customers across a broad service territory. They are seeking a Service Manager to lead their Ottawa service branch, a hands‑on leadership role with full accountability for field service execution, technician performance, customer satisfaction, and the growth of a profitable aftermarket service business.

This is an ideal fit for a field service leader who is equally comfortable coaching technicians, troubleshooting complex equipment issues, and building customer relationships that turn service calls into long‑term revenue.

What You'll Do

• Lead, coach and develop a team of 6–10 Service Technicians, including recruiting, onboarding, training, performance management and ongoing feedback
• Deliver timely, high‑quality service in a high‑volume, short‑cycle environment while maintaining urgency and responsiveness
• Manage 24/7 emergency service coverage and ensure the right technicians are available to meet customer needs
• Oversee daily service operations with the Service Administrator, assigning and scheduling technicians by skill set, workload, priority and customer requirements
• Provide technical leadership on complex field issues involving boilers, pumps, systems, controls and related equipment
• Grow the aftermarket business, including preventive maintenance agreements, upgrades, parts and other service solutions
• Prepare service, sales, project quoting and estimating proposals for customers
• Build strong customer relationships through regular communication, site visits and follow‑up
• Identify sales opportunities from service calls, site visits and technician recommendations, and partner with the Sales team to track and close them
• Develop and improve field procedures, work processes and project‑planning standards to raise quality, consistency and efficiency
• Monitor service performance against customer, operational and continuous‑improvement objectives, and find ways to reduce costs and improve profitability
• Champion a safety‑first culture and ensure all work meets health and safety requirements
• Collaborate with the General Manager, Sales, manufacturing and other departments to align service delivery with business priorities

What You Bring

• 5–10+ years of technical field service team management in a comparable environment such as boilers, HVAC, heavy equipment, or related mechanical systems
• Experience in a high‑volume, short‑cycle service organization providing 24/7 support across a broad geographic area
• Proven ability to manage, coach and develop direct reports
• Experience building customer service and operational improvement programs
• Experience developing project and work proposals for customers
• Intermediate proficiency with Microsoft Office (Word, Excel, Outlook)
• Valid driver's license and eligibility to work in Canada

Strong Assets

• Bilingual in English and French (highly valued for this market)
• Experience servicing commercial and industrial boilers
• Exposure to Lean and Continuous Improvement tools and techniques
• Post‑secondary diploma in a related technical field and/or business training
• Base salary of $120,000–$130,000
• Annual performance bonus
• Company vehicle
• A leadership role with real ownership over a branch service operation and its growth