Operations Manager

Right Time Group of Companies; Port Coquitlam; On-site; CAD 90,000 - 130,000; Full time

Job summary

Right Time Heating and Air Conditioning is seeking a Regional Operations Manager to lead HVAC service and installation operations across the branch, ensuring exceptional service delivery, quality workmanship, and on-time project completion for customers.

You will manage a large team of technicians, optimize scheduling, monitor KPIs, maintain equipment and safety standards, and collaborate with Sales, Customer Care, HR, and Finance to drive growth and client satisfaction.

Qualifications

• 5+ years progressive operational or field management experience in HVAC/home services.
• Proven leadership of large technician teams in a fast-paced, customer-centric environment.
• Strong scheduling, safety, and regulatory knowledge for field operations.

Responsibilities

• Oversee daily operations of HVAC service and installation teams.
• Ensure efficient scheduling, routing, and dispatch of technicians.
• Monitor KPIs like job completion rates, call-backs, cycle times and utilization.
• Maintain inventory, tools, and fleet to support field operations.
• Ensure safety, quality, and regulatory compliance (including relevant guidelines).
• Support rollout of field technology systems to improve visibility and efficiency.

Skills

Leadership

Scheduling

HVAC knowledge

Customer service

Travel

Education

Bachelor's degree

Tools

CRM/ERP platforms

Job description

Company Overview

Right Time Group of Companies is Canada's leading home services provider, proudly operating across multiple provinces with a focus on HVAC, plumbing, and electrical services. We are Canadian-owned and operated, committed to delivering exceptional comfort to our customers through skilled tradespeople, customer-focused teams, and a dedication to service excellence.

Company Overview

Right Time Group of Companies is Canada's leading home services provider, proudly operating across multiple provinces with a focus on HVAC, plumbing, and electrical services. We are Canadian-owned and operated, committed to delivering exceptional comfort to our customers through skilled tradespeople, customer-focused teams, and a dedication to service excellence.

Position Overview

The Regional Operations Manager plays a critical leadership role in ensuring exceptional service delivery and technician performance across the HVAC operations of the assigned branch. This role is responsible for day-to-day field operations, technician management, scheduling, installation quality, and ensuring high levels of customer satisfaction. The ideal candidate is an operational leader who thrives in a fast-paced environment and excels at driving technician performance, safety, and service excellence.

Key Responsibilities

Operational Excellence

• Oversee the daily operations of the HVAC service and installation teams.
• Ensure efficient scheduling, routing, and dispatch of technicians to meet customer needs and maximize productivity.
• Monitor operational KPIs including job completion rates, call-backs, cycle times, and capacity utilization.
• Maintain and optimize inventory, tools, and fleet assets to support field operations.
• Ensure compliance with safety, quality, and regulatory standards (including TSSA, ESA, and MOL guidelines).
• Support the rollout and adoption of field technology systems to enhance visibility, accuracy, and efficiency.

Technician Leadership & Development

• Lead a team of HVAC technicians and installers, including recruitment, onboarding, coaching, and performance management.
• Drive field-level accountability through regular ride-alongs, one-on-one meetings, and technician scorecards.
• Identify training and upskilling opportunities to enhance technician capabilities and ensure compliance with certifications.
• Foster a culture of safety, quality workmanship, and customer-first mindset.

Customer Experience & Quality

• Ensure technicians deliver a consistently high standard of customer service aligned with Right Time's brand promise.
• Monitor customer feedback, job outcomes, and service reviews to identify trends and lead improvement initiatives.
• Partner with Customer Care and Dispatch to resolve escalations and ensure a seamless customer journey.
• Conduct site audits and post-installation inspections to ensure adherence to quality standards.

Financial & Operational Metrics

• Assist the General Manager in forecasting labour capacity, project timelines, and resource requirements.
• Manage operational costs by optimizing labour, inventory, and fleet utilization.
• Track and report on branch-level performance metrics and contribute to budget adherence.

Cross-functional Collaboration

• Work closely with Sales, Customer Care, HR, and Finance to support operational priorities and employee success.
• Coordinate with vendors and subcontractors to ensure material availability, quality workmanship, and timely project delivery.
• Champion process improvements that reduce waste, increase consistency, and support scalable growth.

Qualifications

• 5+ years of progressive operational or field management experience, ideally in HVAC, construction, or home services.
• Proven leadership experience managing large technician teams in a fast-paced, customer-centric environment.
• Strong understanding of HVAC systems, service workflows, installation practices, and related safety standards.
• Excellent organizational, communication, and problem-solving skills.
• Familiarity with scheduling systems, CRM/ERP platforms, and performance dashboards.
• Valid driver’s license and ability to travel throughout the GTA and surrounding area

Please let us know of any accommodations required in preparation of your visit as per the Accessibility for Ontarians Disability Act.

Right Time Heating and Air Conditioning is an equal opportunity employer.

Please note that this position requires a Criminal Background Check be completed for potential candidates. This check must be satisfactory in order for an employment offer to be extended unconditionally.

This position is currently vacant and is being posted to fill an existing opening.