Regional Service Manager - Ontario

Beyond Bilingual Inc.; Richmond Hill; Hybrid; CAD 117,000 - 143,000; Full time

Benefits offered by this job

Competitive base salary up to $130,000

13% annual performance bonus

Group benefits

Company pension with employer matching

Company vehicle & 407 transponder

Laptop & business tech provided

Disability benefits

Wellness program

Scholarship program

Training reimbursement

Supportive, family-oriented culture

Job summary

Beyond Bilingual Inc. in Ontario seeks a Regional Service Manager to lead service operations across the region, optimizing efficiency and technician performance while delivering exceptional customer outcomes.

The role requires strong leadership, P&L management, and the ability to coordinate a broad mobile workforce. Travel is expected two days per week, with a hybrid work arrangement and competitive compensation.

Qualifications

• Diploma or bachelor’s degree in Business Administration, Management, Engineering, Technical Services, or related; equivalent industry experience considered.
• Seven+ years in service management, operations leadership, or technical field-service.
• 3–5 years leading managers, supervisors, or multi-site service operations.
• Experience managing a P&L, budgets, forecasts, and financial performance.
• Experience leading large mobile workforces and field-service teams across a broad geographic region.
• Proven track record improving operational efficiency, technician productivity, service quality, and business performance.
• Strong customer-facing leadership and relationship-management experience.
• Excellent coaching, mentoring, performance-management, conflict-resolution, and decision-making skills.
• Ability to interpret and act on operational and financial data.
• Project-management and organizational skills.
• Proficiency with Microsoft Office and service-management systems.
• Willingness and ability to travel throughout Ontario (~2 days/week).

Skills

Service management

Operations leadership

People leadership

P&L management

Budgeting & forecasting

Customer relationship management

Coaching & performance management

Project management

Data interpretation

Travel coordination

Education

Bachelor’s or Diploma in Business/Engineering

Tools

Microsoft Office

Job description

Regional Service Manager - Ontario

Full-Time, Permanent

• Location: Ontario; office currently in Richmond Hill and expected to relocate


• Schedule: Monday to Friday, 9:00 a.m. to 5:00 p.m.


• Work Arrangement: Hybrid: approximately three days per week in the office or visiting technicians and customers


• Travel: Approximately two days per week throughout Ontario; occasional overnight travel may be required


• Compensation: Base salary up to approximately $130,000, plus a 13% annual performance bonus

Perks:

• Competitive compensation with a base salary of up to approximately $130,000, depending on experience


• 13% annual performance bonus, paid once per year


• Prorated first-year bonus based on the employee’s start date


• Group benefits, including dental and vision coverage, beginning after one month


• Company pension plan with employer matching, beginning on the first day of employment


• Company vehicle and 407 transponder provided for business travel


• Company-provided laptop and required business technology


• Short-term and long-term disability benefits


• Wellness program


• Scholarship program


• Training reimbursement program


• Supportive, family-oriented work environment

Company Overview Our client is a leading supplier of equipment, systems, and service solutions for the food industry. The organization offers a broad portfolio that includes cooking, food preparation, refrigeration, bakery, warewashing, waste-management, weighing, wrapping, and labelling systems.

Required Experience and Qualifications

• Diploma or bachelor's degree in Business Administration, Management, Engineering, Technical Services, or a related discipline preferred; equivalent industry experience will be considered.


• Seven or more years of service management, operations leadership, or technical field-service experience.


• A minimum of three to five years leading managers, supervisors, or multi-site service operations.


• Proven experience managing a P&L, budgets, forecasts, and financial performance.


• Experience leading large mobile workforces and field-service teams across a broad geographic region.


• Demonstrated success improving operational efficiency, technician productivity, service quality, and business performance.


• Strong customer-facing leadership and relationship-management experience.


• Excellent coaching, mentoring, performance-management, conflict-resolution, and decision-making skills.


• Ability to interpret and act on operational and financial data.


• Project-management and organizational skills.


• Proficiency with Microsoft Office and service-management systems.


• Willingness and ability to travel throughout Ontario approximately two days per week.

Transferable Industry Experience

Direct commercial kitchen-equipment experience is not mandatory. Candidates may come from service-intensive industries that operate large mobile technician teams, including:

• HVAC.


• Compressors.


• Commercial food-service equipment.


• Industrial equipment.


• Mechanical or technical field services.


• Other businesses operating large mobile service teams.