Industrial Service Manager

Air Solutions Canada; Hamilton; On-site; CAD 90,000 - 140,000; Full time

Benefits offered by this job

Competitive base salary

Performance bonus

Job summary

Air Solutions is seeking an experienced Industrial Service Manager to lead our service operations team in Southern Ontario, guiding field technicians and service coordinators to deliver safe, efficient, and profitable service.

You will drive customer satisfaction, manage budgets, and identify maintenance opportunities while collaborating with sales to expand service contracts.

Qualifications

• 5+ years of leadership experience in industrial service, maintenance, HVAC, compressed air, rotating equipment, automation, or related industries.
• Proven experience managing field service technicians.
• Strong understanding of service operations and customer support.
• Experience managing budgets and departmental performance metrics.
• Excellent communication and leadership skills.
• Valid driver's license.

Responsibilities

• Lead, coach, and develop a team of field service technicians and service coordinators.
• Oversee daily service department operations, scheduling, and resource allocation.
• Monitor KPIs including revenue, gross margin, technician utilization, billable efficiency, first-time fix rates, and customer satisfaction.
• Implement process improvements in day-to-day operations and workflows.
• Develop and maintain strong relationships with key customers.

Skills

Leadership

Field service mgmt

Customer service

Budget management

Communication

Driver's license

Tools

NetSuite

Service management software

Job description

Air Solutions is a leading provider of compressed air systems, vacuum solutions, and related industrial services across Southern Ontario. We help our customers maximize uptime, improve energy efficiency, and maintain critical production operations through industry-leading products and service support. We are seeking an experienced, customer-focused Industrial Service Manager to lead our service operations team and drive continued growth within our service business.

Position Summary

The Industrial Service Manager is responsible for leading service operations, managing a team of field service technicians, improving customer satisfaction, and ensuring the profitable growth of the service department. This role combines leadership, technical understanding, operational management, and customer relationship development.

Leadership & Team Development

• Lead, coach, and develop a team of field service technicians and service coordinators.
• Lead, coach and work with a service supervisor to deliver exceptional customer experience.
• Establish performance expectations and accountability measures.
• Conduct regular team meetings, performance reviews, and development planning.
• Support recruitment, onboarding, and retention of top talent.
• Foster a culture of safety, professionalism, and continuous improvement.

Service Operations

• Oversee daily service department operations, scheduling, and resource allocation.
• Ensure service work is completed safely, efficiently, and profitably.
• Monitor KPIs including revenue, gross margin, technician utilization, billable efficiency, first-time fix rates, and customer satisfaction.
• Implement process improvements in day-to-day operations and workflows.
• Support emergency service escalation and customer issue resolution.

Customer Relationship Management

• Develop and maintain strong relationships with key customers.
• Participate in customer visits and business reviews.
• Identify opportunities to improve service delivery and customer loyalty.

Business Development

• Partner with sales representatives to identify service contract opportunities.
• Expand preventative maintenance agreement programs.
• Drive growth in aftermarket parts and service revenue.
• Assist in strategic planning for service department growth.
• Manage departmental budgets and operating expenses.
• Review service pricing and profitability.
• Analyze monthly performance metrics and implement corrective actions.
• Support forecasting and annual business planning.

Safety & Compliance

• Ensure compliance with company safety policies and industry regulations.
• Promote proactive safety initiatives and technician training.
• Maintain adherence to customer site requirements and safety standards.

Qualifications

Required

• 5+ years of leadership experience in industrial service, maintenance, HVAC, compressed air, rotating equipment, automation, or related industries.
• Proven experience managing field service technicians.
• Strong understanding of service operations and customer support.
• Experience managing budgets and departmental performance metrics.
• Excellent communication and leadership skills.
• Valid driver's license.

Preferred

• Experience with compressed air systems, vacuum systems, or industrial process equipment.
• Knowledge of NetSuite and service management software.
• Lean or continuous improvement experience.

What We Offer

• Competitive Base Salary and Performance Bonus Package