Service Technician - Field

Brandt; Laval; On-site; CAD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

On-the-job training

Career growth

Benefits package

Retirement plan

Job summary

Brandt in Laval, Quebec is seeking a Field Service Technician. You will independently diagnose, service, maintain, and repair customer equipment in field settings, including customer shops, ensuring timely, high-quality workmanship.

You'll work with the Service Manager on budgets, inspections, preventative maintenance, and complex repairs, while mentoring apprentices and upholding safety standards and strong customer service.

Qualifications

• Must be able to communicate effectively with customers and team members.
• Physical ability to perform heavy lifting and climb as required in field service.
• Previous mechanical experience in heavy equipment preferred.
• Certified Journeyperson in Heavy Duty Equipment trade or equivalent preferred.
• Dedicated to delivering quality service and customer satisfaction.

Responsibilities

• Operate within budgets and approvals established by the Service Manager.
• Maintain productivity and gross margin to support branch goals.
• Achieve 98% work quality to minimize rework and improve customer satisfaction.
• Perform diagnostics, repair, and preventative maintenance on power equipment.
• Inspect equipment to ensure compliance with quality and regulatory standards.
• Mentor apprentices and participate in training programs.

Job description

• Full-Time
• Requisition #: TECHN002925

Description

Brandt is currently seeking a Field Service Technician for our Laval location.

The Field Service Technician is responsible for independently performing basic to complex diagnostics, service maintenance and repair work on customer equipment efficiently in a field environment, which could include customer shops. They are also responsible for providing quality service to customers and ensuring all issues are resolved satisfactorily and in a timely manner.

Who We Are

Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand.

For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there's no place we'd rather be because just like them, it's when we're working hard and getting things done that we're at our best.

Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day.

That's Powerful Value, Delivered.

What You Will Be Responsible For

• Operate within budgets and approvalsestablishedby the Service Manager.
• Maintainhigh levelsof productivity, efficiency, and gross margin to contribute positively to branch goals.
• Achieve and uphold a quality of work metric of 98%, ensuring work is completed correctly the first time to minimize rework and enhance customer satisfaction.

Diagnostic and Repair Services

• Perform basic to complex diagnostics on power equipment to accuratelyidentifyrepair needs and minimize downtime.
• Diagnose, disassemble, assemble, and repair mechanical, electrical, or hydraulic systems to restoreoptimalequipment performance.
• Conduct customer, manufacturer, and government-mandated inspections to ensure compliance with quality and regulatory standards.
• Perform preventative maintenance tasks such as fluid and filter changes, battery testing, brake system adjustments, and lubrication to prolong equipment life.
• Execute advanced mechanical repairs, including engine and transmission diagnosis, repair, or replacement, to resolve complex issues.

Work Systems and Procedures

• Maintain current product knowledge specific to equipment and industry standards relevant to the branch location.
• Maintain a clean, neat, and orderly work area to ensure efficiency and safety.
• Follow all safety rules and Occupational Health & Safety (OH&S) standards.
• Ensure compliance with proper procedures for hazardous waste disposal.
• Work within guidelines set by managers to ensure consistent and quality service delivery.
• Perform all service tasks assigned by the Service Manager or Service Department Foreman.
• Participate in required training programs, including industry-specific technology training.
• Maintain and care for departmental tools, equipment, and vehicles.
• Mentor and oversee apprentices to support their professional growth.

Other duties as assigned.

What We Look For

• Must have the ability to communicate and work effectively with customers, the service team, and branch personnel
• Must be able to meet physical demands (heavy lifting up to 50 lb, climbing, overhead lifting/postures, prolonged standing, sensory processing, fine motor control)
• Previous mechanical experience in a heavy equipment environment is preferred
• Certified Journeyperson in the Heavy Duty Equipment technician trade or equivalent designated trade preferred
• Must be committed to customer service and service excellence

What We Offer

• Competitive compensation: we offer competitive wages that recognize your skills, experience, and contributions.
• Continuous Learning: through on-the-job training and educational opportunities.
• Opportunities for advancement within a growing company that values initiative and teamwork.
• Comprehensive benefits coverage: including health, dental, insurances, and more to support your and your family's wellbeing.
• Retirement savings programs: Company matching pension and RRSP programs to help you invest in your future.

When you work for Brandt, we work for you. It's as simple as that.