Service Manager

CanadaOne Auto Group Inc.; Toronto; On-site; CAD 80,000 - 110,000; Full time

Job summary

Toronto Kia is seeking a Service Manager to join our leadership team. This role oversees the Service Department's overall performance and profitability, managing Service Advisors, Support Staff, Technicians and Apprentices.

The ideal candidate will collaborate with other department leaders, execute growth strategies, ensure process compliance, and drive service sales while championing the customer experience.

Qualifications

• Our leaders are required to have a valid driver's license and a minimum high school diploma.
• Experience leading a Retail Automotive Service team is essential.
• Experience with repair order flow, shop productivity and technician performance is required.
• Experience with dealership management systems in general is necessary.

Responsibilities

• Oversee the overall performance and profitability of the Service Department.
• Provide leadership to Service Advisors, Support Staff, Technicians and Apprentices.
• Collaborate with other department leaders to execute objectives and growth strategies.
• Motivate, coach and develop team members for improved performance.
• Drive service sales and champion the customer experience.

Skills

Leadership experience

Repair order flow management

Shop productivity

Technician performance

Dealership management systems

Education

High School Diploma

Post-Secondary Education Preferred

Tools

CDK

DealerMine

Autopoint

Job description

Toronto Kia is currently seeking a Service Manager to join our leadership team of customer focused professionals within our high volume and process-driven dealership.

Purpose/Summary of Position:

This role is responsible for the overall performance and profitability of the Service Department with oversight and management of Service Advisors, Support Staff, Technicians and Apprentices.

This Management role is responsible for ongoing planning and collaboration with other department leaders; executing on objectives, goals and growth strategies; ensuring compliance with process and procedures; motivating and coaching team members for performance; improving efficiencies; driving sales and championing the customer experience.

Required Qualifications:

Our ideal candidates understand that customers have a choice in where they purchase and service their vehicles, and therefore demonstrate a commitment delivering unparalleled service to show our customers real value for their hard-earned money.

Our leaders are excellent communicators who love working directly with both customers & co-workers and who are businesspeople and people-people. Our leaders understand that the best team will provide the best customer service and as such, make attracting and retaining talent a top priority because it is critical to our success. Fostering a team of happy, empowered and engaged individuals is a key priority of this leadership role.

Candidates must possess:

• Valid driver’s license
• Minimum High School Diploma
• Post-Secondary Education Preferred
• Previous leadership experience in Retail Automotive Service
• Experience managing repair order flow, shop productivity and technician performance
• Experience with dealership management systems in general

Preferred Qualifications:

• Experience with CDK, DealerMine, Autopoint
• Kia Dealership Experience

Automotive certifications (OEM training, Service Management training, or similar)

Why We’re Awesome:

• Commitment to an exceptional employee experience
• Full benefit programs & competitive compensation plans
• Employee and Family Assistance Program
• Collaborative work environment & group support

Toronto Kia is an equal opportunity employer which values diversity in the workplace.If you require accommodation in order to participate in the hiring process,please contact us at 416-421-9000 or [e-mail] tomake your needs known in advance.