District Parts and Service Manager - Central Region

KIA Motors Group; Ottawa; Hybrid; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Health benefits

RRSP matching

Flexible work schedules

Vehicle programs

Tuition reimbursement

On-site gym

Employee discounts

Job summary

Kia Canada Inc. is seeking a District Parts and Service Manager - Central Region to lead Kia Dealers in the District, focusing on Warranty Administration, Parts & Service performance, and CSI standards.

The role is predominantly home-based with travel to dealers across the region, including Ottawa, requiring residence in the Ottawa region. The candidate will guide training, compliance with Kia policies, and dealer program participation, while managing dealer performance and CSI metrics within

Qualifications

• 5 years direct automotive experience; preferably in the area of sales and/or retail management and Fixed Operations management
• University Degree in a related discipline preferred
• Strong communications skills (both written and verbal)
• Strong interpersonal skills with a high level of integrity
• Excellent organizational skills and the ability for closure
• Excellent presentation skills
• Be willing to travel 60% - 80% of the time

Responsibilities

• To ensure Dealers provide competent quality service to enhance the Kia product, experience & CSI. Participate in & conduct training meetings as required.
• Provide Dealerships with guidance, best practice initiatives, marketing and coaching in all Fixed Operations related areas including Kia Protect MBP penetration, and compliance with KCI warranty and parts policies and procedures.
• Decision making and authorization of repairs & adjustments.
• Ensure Dealership participation in all Kia programs for Dealership employee training, technical training, merchandising, inventory control, purchasing, and process enhancement.
• Monitor, document and advise management of Dealer & District status on a regular basis through the means of electronic Dealer Contact reports.
• Assist in customer related issues to resolve and represent Kia in CAMVAP disputes as re-quired.

Skills

Automotive experience

Communication skills

Interpersonal skills

Organizational skills

Presentation skills

Willing to travel

Education

University degree

Job description

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District Parts and Service Manager - Central Region

Location: Mississauga, ON, CA, L5R 4J5

General Summary

Provide leadership & guidance to Kia Dealers in assigned District. Responsible for training & assisting Dealers in areas of Warranty Administration, Parts & Service performance and profitability, Technical advice, Kia Protect MBP penetration and CSI Standards & practices. Accountable for Parts Targets and Warranty measurements and CSI results with-in the District.

This is a home-based position, with the majority of the dealerships are in the Ottawa region. The role requires approximately 60–80% travel throughout the assigned territory to support dealers, attend meetings, and conduct in-person business activities.

The applicant will have to reside in the Ottawa region.

Essential Duties and Responsibilities

• To ensure Dealers provide competent quality service to enhance the Kia product, experience & CSI. Participate in & conduct training meetings as required.
• Provide Dealerships with guidance, best practice initiatives, marketing and coaching in all Fixed Operations related areas including Kia Protect MBP penetration, and compliance with KCI warranty and parts policies and procedures.
• Decision making and authorization of repairs & adjustments.
• Ensure Dealership participation in all Kia programs for Dealership employee training, technical training, merchandising, inventory control, purchasing, and process enhancement.
• Monitor, document and advise management of Dealer & District status on a regular basis through the means of electronic Dealer Contact reports.
• Assist in customer related issues to resolve and represent Kia in CAMVAP disputes as re-quired.
  

Skills/Knowledge/Experience/Education Requirement

• 5 years direct automotive experience; preferably in the area of sales and/or retail manage-ment and Fixed Operations management
• University Degree in a related discipline preferred
• Strong communications skills (both written and verbal)
• Strong interpersonal skills with a high level of integrity
• Excellent organizational skills and the ability for closure
• Excellent presentation skills
• Be willing to travel 60% - 80% of the time

Why Kia?

• We operate as a lean and agile team, recognizing the value of each individual's contributions.
• Experience the excitement of a fast-paced and growing organization.
• Gain exposure and a deeper understanding of your function and the business.
• Benefit from employee development and educational offerings.
• Join a workplace that fosters a sense of belonging and family.
• Be a part of the team behind AJAC's Best Car of the Year award.

Perks and Benefits

• Subsidized on-site company catered lunches and a hot beverage program.
• Employer-paid company health benefits, spending allowance, and RRSP matching program.
• Flexible work schedules and summer hours.
• Vehicle programs.
• Employee development programs and tuition reimbursement.
• SMART Casual Dress code.
• Employee lease and car purchase discounts; Friends of Kia discounts.
• On-site gym, ping-pong, basketball, and badminton court.
• Other company-provided perks.

Kia Canada Inc. is an equal opportunity employer who provides an inclusive and accessible environment for everyone. As such, we will accommodate disabilities during the selection process and we will collaborate with you to meet your needs. We thank all candidates for their interest; however, only those selected for an interview will be contacted. No agencies or phone calls please.