Service Manager

Employment Solutions - Sault College; Sault Ste. Marie; On-site; CAD 25,000 - 34,000; Full time

Job summary

Service Rentals & Sales is seeking a Service Manager to oversee the daily operations of its service department, lead staff, coordinate workflow, and ensure work is completed safely, efficiently and to a high standard. The successful candidate will have strong parts knowledge and leadership ability, with a commitment to excellent customer service.

The ideal candidate will bring 3–5 years of service management or supervisory experience, strong leadership and interpersonal skills, and proficiency

Qualifications

• 3–5 years of service management or supervisory experience.
• Strong leadership and team-management skills.
• Excellent communication and interpersonal skills.
• Strong customer-service and conflict-resolution abilities.
• Good organizational and time-management skills.
• Ability to plan, prioritize and make sound decisions in a busy environment.
• Comfortable using Microsoft Office and service-management software.
• Ability to review performance information and prepare accurate reports.
• Dependable, professional and able to work effectively as part of a team.

Responsibilities

• Oversee the daily operations of the service department.
• Supervise, coach, train and support service staff.
• Schedule and assign work to ensure jobs are completed efficiently and on time.
• Monitor workflow, service quality, productivity and completion times.
• Provide excellent customer service and address concerns professionally.
• Maintain accurate service records, reports and documentation.
• Assist with managing parts inventory, expenses and departmental budgets.
• Ensure company policies, safety requirements and quality standards are followed.
• Work closely with the sales and operations departments.
• Review performance information and prepare reports as required.
• Identify opportunities to improve efficiency, customer satisfaction and profitability.

Skills

Parts knowledge

Leadership

Team management

Communication

Customer service

Organizational skills

Time management

Decision making

MS Office

Service-management software

Tools

MS Office

Service-management software

Job description

Service Manager

Employer: Service Rentals & Sales

Location: 9 Sackville Road, Sault Ste. Marie, Ontario

Closing Date: September 05, 2026

Salary: $18.00–$25.00 per hour

Duration: Full Time

Job Description

Service Rentals & Sales is seeking an organized and customer-focused Service Manager to oversee the daily operations of its service department. The successful candidate will provide leadership to service staff, coordinate workflow and ensure work is completed safely, efficiently and to a high standard. This position requires strong parts knowledge, leadership ability and a commitment to providing excellent customer service.

Responsibilities

• Oversee the daily operations of the service department
• Supervise, coach, train and support service staff
• Schedule and assign work to ensure jobs are completed efficiently and on time
• Monitor workflow, service quality, productivity and completion times
• Provide excellent customer service and address concerns professionally
• Maintain accurate service records, reports and documentation
• Assist with managing parts inventory, expenses and departmental budgets
• Ensure company policies, safety requirements and quality standards are followed
• Work closely with the sales and operations departments
• Review performance information and prepare reports as required
• Identify opportunities to improve efficiency, customer satisfaction and profitability

Required Skills

• Parts knowledge is required
• Three to five years of service management or supervisory experience is considered an asset
• Strong leadership and team-management skills
• Excellent communication and interpersonal skills
• Strong customer-service and conflict-resolution abilities
• Good organizational and time-management skills
• Ability to plan, prioritize and make sound decisions in a busy environment
• Comfortable using Microsoft Office and service-management software
• Ability to review performance information and prepare accurate reports
• Dependable, professional and able to work effectively as part of a team