Service Manager

Canadian-Tire-Corporation,-Ltd.-1; City of Lloydminster; On-site; CAD 70,000 - 110,000; Full time

Benefits offered by this job

Profit sharing

Employee discounts

Career development

Growth opportunities

Job summary

Canadian Tire Stores in Saskatchewan seeks a Service Manager to lead the Automotive Service Centre team, ensuring efficient operations and friendly, informed staff to deliver the ultimate customer experience. Reporting to the Store Manager/General Manager, you will set sales objectives and strategies for growth with the Associate Dealer.

Join a fast-paced automotive leadership role focused on ownership of the team, customer experience and results, with opportunities for development and

Qualifications

• Leadership and people-management experience.
• Strong communication and interpersonal skills.
• Passion for customer service and staff development.
• Automotive service leadership experience preferred.
• Understanding of workshop operations and productivity.
• Comfort with sales, budgets and performance targets.
• Organized, decisive and able to thrive in a fast-paced environment.

Responsibilities

• Lead and develop our Service Advisors, Technicians and Apprentices.
• Deliver an exceptional customer experience from appointment to vehicle pickup.
• Drive sales, productivity and profitability across the Service Centre.
• Build a strong culture of accountability, teamwork and performance.
• Recruit, train, coach and develop a high-performing automotive team.
• Improve shop efficiency, workflow and technician productivity.
• Manage scheduling and staffing to match customer demand and business needs.
• Maintain high standards for quality, safety and shop organization.
• Resolve customer concerns with confidence, urgency and professionalism.
• Track performance and find new opportunities to grow the business.

Skills

Leadership

Communication

Customer service

Team development

Sales and budgeting

Job description

Canadian Tire Stores encourage all applicants to verify job opportunities by visiting the official Canadian Tire careers website at canadiantirestores.ca before submitting personal information or applications.

Are you looking for a job where you can learn, meet people, have fun, share your ideas and help customers in a family and diverse work environment? Would you like to join one of Canada’s most iconic and trusted companies? We’re 100 years young and we need you!!

Job summary

As a member of the store’s Management Team, the Service Manager is responsible for leading and managing the Automotive Service Centre team by ensuring that the department operates efficiently with friendly and informed staff to offer the ultimate customer experience to build customer trust and loyalty. Reporting to the Store Manager/General Manager/Associate Dealer, the Service Manager works collaboratively with the Associate Dealer to establish sales objectives, cost controls and strategies for growth and profitability in the Automotive Service Centre.

Why You’ll Love This Role

Competitive compensation and benefits.

Profit sharing and employee discounts.

Opportunity to lead and grow an established automotive business.

Real ownership over your team, customer experience and results.

Opportunities for career development and advancement.

A fast-paced environment where your ideas and leadership matter.

Work alongside an energetic leadership team focused on growth and continuous improvement.

This is more than managing a shop. It’s an opportunity to build a team, grow a business, and create an automotive experience customers want to come back to.

Responsibilities:

What You’ll Take On

Lead and develop our Service Advisors, Technicians and Apprentices.

Deliver an exceptional customer experience from appointment to vehicle pickup.

Drive sales, productivity and profitability across the Service Centre.

Build a strong culture of accountability, teamwork and performance.

Recruit, train, coach and develop a high-performing automotive team.

Improve shop efficiency, workflow and technician productivity.

Manage scheduling and staffing to match customer demand and business needs.

Maintain high standards for quality, safety and shop organization.

Resolve customer concerns with confidence, urgency and professionalism.

Track performance and find new opportunities to grow the business.

Requirements / Skills

What We’re Looking For

We’re looking for someone who brings leadership, energy and a business mindset to Automotive Service.

Strong leadership and communication skills.

Passion for customer service and developing people.

Automotive service or leadership experience preferred.

Strong understanding of shop operations, workflow and productivity.

Comfortable working with sales, budgets and performance targets.

Organized, decisive and able to thrive in a fast-paced environment.

A natural problem-solver who isn’t afraid to take ownership and make things happen.

Vacancy Type:New

Canadian Tire stores are owned and operated by independent Associate Dealers. Each Canadian Tire store has the sole and exclusive right to interview, select, hire and train their staff.