Service Advisor – Major MacKenzie & Hwy 404

Canadian-Tire-Corporation,-Ltd.-1; Markham; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Profit-sharing

Employee discount

Flexible work hours

On-site parking

Training & development

Job summary

Canadian Tire Stores in Markham is seeking a Service Advisor to greet customers, offer professional advice, and coordinate service orders in a fast-paced automotive service centre.

You will act as the liaison between customers and technicians, schedule appointments, review estimates, ensure safety compliance, and help deliver a friendly, inclusive, and efficient service experience. We offer profit-sharing, employee discounts, and ongoing training.

Qualifications

• Knowledge of automotive maintenance and service processes.
• Strong communication and interpersonal skills.
• Ability to manage customer expectations and timelines.
• Proficiency with computer systems and service desks.
• Must hold a valid driver’s license and be able to lift/light duty as needed.

Responsibilities

• Greet, assist and thank customers in a friendly manner, over the phone and in person.
• Offer professional and knowledgeable advice to build customer trust and loyalty.
• Listen actively to identify customer concerns regarding repair and maintenance.
• Prepare work orders and review estimated costs with customers.
• Manage customer expectations of when their vehicle will be ready.
• Act as a liaison between customers and Service Centre employees.
• Schedule service appointments.
• Ensure compliance with Health and Safety regulations.

Skills

Automotive knowledge

Communication skills

Problem solving

Customer service

Computer skills

Organizational skills

Time management

Valid driver’s license

Education

Experience in a similar role (asset)

Tools

Costar

MS Office

Job description

Canadian Tire Stores encourage all applicants to verify job opportunities by visiting the official Canadian Tire careers website at canadiantirestores.ca before submitting personal information or applications.

Are you looking for a job where you can learn, meet people, have fun, share your ideas and help customers in a family and diverse work environment? Would you like to join one of Canada’s most iconic and trusted companies? We’re 100 years young and we need you!!

Job summary

The Service Advisor works in a fast-paced Automotive Service Centre environment communicating directly with customers and Service Centre employees, managing customers’ needs and expectations regarding auto service maintenance and repairs.

• An amazingly friendly team
• Continued career opportunities
• Profit-sharing (conditions apply)
• Employee discount
• Diverse, inclusive and safe working environment
• Work-life balance
• Flexible work hours
• Ongoing training and learning
• Scholarship opportunities
• Reward and recognition program
• Group benefit plan (conditions apply)
• On-site parking
• Public transportation nearby
• Free coffee
• Working for an employer that’s involved in the community
• Working for a locally owned business
• And much more!!

Responsibilities

• Greet, assist and thank customers in a friendly manner, over the phone and in person.
• Offer professional and knowledgeable advice to build customer trust and loyalty.
• Listen actively to identify customer’s concerns and problems with regards to repair and maintenance of their vehicle.
• Prepare work orders and review the estimated costs with the customers.
• Manage customers’ expectations of when their vehicle will be ready.
• Act as a liaison between customers and Service Centre employees.
• Schedule service appointments.
• Ensure compliance with Health and Safety regulations.

Requirements / Skills

• Knowledge of automotive mechanic
• Ability to work shifts (days, evenings, week-ends and holidays)
• Approachable
• Ability to handle physical demands including standing/walking for 8 hours while frequently lifting and carrying items, using a ladder, twisting, turning and reaching
• Ability to find solutions to problems, adapt and cope with challenging situations and make decisions
• Strong communication and interpersonal skills
• Strong computer skills
• Ability to plan, organize, delegate and follow-up on daily tasks
• Valid driver’s licence for province of employment
• Good working knowledge of COSTAR (asset)
• Experience in a similar role (asset)

Our store is dedicated to promoting diversity, inclusion and belonging in the workplace by providing a work environment free from barriers where no one is denied opportunities for reasons unrelated to their abilities. We celebrate and welcome the diversity of all employees. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.

Vacancy Type

Existing

Canadian Tire stores are owned and operated by independent Associate Dealers. Each Canadian Tire store has the sole and exclusive right to interview, select, hire and train their staff.