Service Facilitator

ErinoakKids Centre for Treatment and Development; Brampton; Hybrid; CAD 40,000 - 47,000; Full time

Job summary

ErinoakKids Centre for Treatment and Development seeks a Service Facilitator for the Brampton site, supporting the Clinical Administrative Support Services (CLASS). This temporary full-time position (37.5 hours/week) operates in a hybrid model to help move referrals through clinical services.

You will assist with waitlists, referrals, data entry, and client communications, contributing to a positive client experience while maintaining accurate records in Meditech and ISCIS.

Qualifications

• Post secondary education in a related field.
• Minimum one-year experience in a clinical administrative environment.
• Experience in the CLASS Department is an asset.
• Experience working in a team setting.
• Strong organizational, problem solving and time management skills.
• Strong computer applications skills (MS Office – Word, Excel).
• Ability to work effectively with minimal supervision.
• Clear and professional communication with internal and external clients.
• Bilingualism in French and English is an asset.
• Must be able to work until 6 p.m. as required.

Responsibilities

• Assists with facilitating referrals in a timely manner.
• Responds to client or community inquiries regarding waitlists.
• Assists with provision of information relevant to service waitlists/service queues.
• Ensures waitlists are accurate and runs audit reports on waitlist clients.
• Creates and provides appropriate referrals for all clinical services.
• Updates client registration statuses.
• Identifies clients who do not access services on the waitlist.
• Facilitates transfer of client information when a child moves in/out of ErinoakKids service area.
• Discharges clients from the Meditech and ISCIS systems.
• Accurately and efficiently process client data into organizational and provincial databases.

Skills

MS Office

Teamwork

Communication skills

Time management

Problem solving

Independence

Bilingual (French/English)

Flexibility to work until 6 pm

Education

Post secondary education in a related field

Tools

MS Office – Word, Excel

Job description

SERVICE FACILITATOR
Clinical Administrative Support (CLASS)
Temporary Full Time (37.5 hours/week) until March 2027
Brampton Site/Hybrid Model
Replacement Position
Compensation Range: $29.14 - $34.05/hourPosition Summary:
ErinoakKids is seeking enthusiastic employees to fill a temporary full time position as Service Facilitator based out of the Brampton site for IHP. Service Facilitators will aid in facilitating referrals to all clinical services within ErinoakKids. This role will provide a positive image of ErinoakKids to our clients and will participate as an active member of the Clinical Administrative Support Services (CLASS) department in meeting overall goals and objectives.
Key Responsibilities:

• Assists with facilitating referrals in a timely manner
• Responds to client or community inquiries regarding waitlists
• Assists with provision of information relevant to service specific waitlists/service queues
• Ensures waitlists are accurate and runs audit reports on waitlist clients
• Creates and provides appropriate referrals for all clinical services
• Updates client registration statuses
• Identifies clients who do not access services on the waitlist
• Facilitates the transfer of client information when child moves in/out of ErinoakKids service area
• Discharges clients from the Meditech and ISCIS systems
• Accurately and efficiently process client data into organizational and provincial databases

Qualifications:

• Post secondary education in a related field;
• Minimum one-year experience working within a clinical administrative environment;
• Experience in the CLASS Department is an asset;
• Experience working in a team setting;
• Demonstrated organizational, problem solving and time management skills;
• Strong computer application skills (MS Office – Word, Excel);
• Ability to work effectively with minimal supervision;
• Demonstrated ability to utilize clear and professional communication skills and to build and sustain collaborative relationships with internal and external clients;
• Bilingualism in French and English is an asset;
• Must be able to work until 6 p.m. as required

Internal Deadline: September 23, 2026

Attn: Internal Staff

Staff actively working in these roles may be prioritizedbased on your circumstances:

We’re committed to creating an accessible and inclusive candidate experience. If you need an accommodation at any point in the hiring process, please reach out to our People & Culture team when someone contacts you and we’ll be happy to support you.

@Erinoakkids
The successful candidate will be required to complete a vulnerable sector search.
Please note that all prospective ErinoakKids employees are subject to mandatory immunization requirements,as a condition of obtaining and maintaining employment.