Service Dispatcher: Customer-Focused Scheduler (Kitchener)

Leavitt Machinery; Kitchener; On-site; CAD 52,000 - 57,000; Full time

Benefits offered by this job

RRSP matching

Medical plan

Dental & vision

Sick leave

Employee assistance

Job summary

Leavitt Machinery in Kitchener, Ontario is seeking a Service Dispatcher to coordinate service jobs, schedule technicians, and ensure customer requirements are met. The role emphasizes organization, clear communication, and efficient workflow.

You will manage work orders in ERP, prioritize tasks, and maintain strong relationships with customers and internal teams. This is an on-site position with competitive compensation and benefits.

Qualifications

• Experience coordinating service dispatching or scheduling.
• Proficient in MS Office and ERP systems.
• Strong organizational and customer-facing communication skills.

Responsibilities

• Scheduling, coordinating, and assigning jobs to Service Technicians.
• Managing new and ongoing work orders in an ERP system.
• Prioritizing appointments and communicating with customers and teams.
• Maintaining accurate billing and WIP reports.
• Ensuring safety programs are followed and incident reports completed.

Skills

Dispatching experience

MS Office

Organizational skills

Customer focus

Verbal & written communication

Interpersonal skills

Multitasking

Tools

ERP software

Job description

Leavitt Machinery in Kitchener, Ontario is seeking a Service Dispatcher to coordinate service jobs, schedule technicians, and ensure customer requirements are met. The role emphasizes organization, clear communication, and efficient workflow.

You will manage work orders in ERP, prioritize tasks, and maintain strong relationships with customers and internal teams. This is an on-site position with competitive compensation and benefits.