Service Dispatcher

Leavitt Machinery; Calgary; On-site; CAD 55,000 - 62,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

Health spending account

Life insurance

Short-term disability

Travel insurance

Sick leave paid

Employee assistance

RRSP matching

Professional development

Job summary

Leavitt Machinery in Calgary, Alberta is seeking an organized Service Dispatcher to coordinate service jobs, schedule technicians, and ensure service delivery meets customer requirements on-site. You will manage work orders in our ERP system, prioritize appointments, and maintain clear communication with customers and internal teams while upholding safety standards.

This role offers a base salary of CAD 55,000–61,500 per year, onsite, with benefits and opportunities for growth in a fast-growing

Qualifications

• Previous dispatching or scheduling experience.
• Strong MS Office proficiency (Word, Excel, Outlook).
• Excellent organizational and planning abilities.
• Customer-oriented mindset.
• Excellent verbal and written communication; strong interpersonal skills.
• Ability to prioritize and manage multiple demands.

Responsibilities

• Schedule, coordinate, and assign jobs to service technicians.
• Manage new and ongoing work orders using ERP.
• Prioritize appointments using the service scheduler.
• Coordinate with service and parts teams to balance workloads.
• Handle incoming job leads per established processes.
• Maintain professional communication with customers.
• Review invoices and manage billing and WIP reports.
• Ensure safety programs and incident reporting when needed.

Skills

Dispatching / scheduling

MS Office

Organizational skills

Customer-focused

Communication skills

Interpersonal skills

Multitasking

Tools

ERP system

Job description

Leavitt Machinery is one of the fastest growing material handling equipment dealerships in North America. With an entrepreneurial spirit, mission-driven approach, and customer-focused mindset, Leavitt has achieved consistent growth over the past 25 years. With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and flexible work culture where you can develop and advance your career while focusing on meaningful work.

The Opportunity

Leavitt Machinery is looking for an organized and customer-oriented Service Dispatcher to join our team in Calgary, Alberta. As the Service Dispatcher, you will be responsible for the coordination of Service jobs, including scheduling and assigning work to Technicians, and ensuring that services offered meet or exceed the requirements of internal and external customers.

Essential Duties & Responsibilities

• Scheduling, coordinating, and assigning jobs to Service Technicians
• Managing new and ongoing work orders using an ERP system
• Utilizing the service scheduler to prioritize and schedule appointments
• Communicating with Service and Parts team members to ensure workloads are optimized, and customer needs are managed proactively
• Managing incoming job leads using established processes
• Maintaining professional and effective communication with customers
• Managing the WIP Report and billing for customers, including reviewing invoice proposals for accuracy
• Ensuring adherence to safety programs and initiatives, and ensuring incident reports are completed when needed

Required Skills & Qualifications

• Previous work experience related to dispatching or scheduling
• Strong proficiency with MS Office Suite (Word, Excel, Outlook)
• Excellent organizational skills and planning skills
• A customer-oriented mindset
• Excellent verbal and written communication skills
• Strong interpersonal skills, including the ability to work effectively with internal and external customers at all levels
• Ability to prioritize and manage multiple demands in parallel

Benefits & Perks

• Company paid medical health care plan for you and your dependents
• Dental plan, vision plan, and prescription drug coverage
• Annual health care spending account
• Life insurance, short term disability, and travel insurance
• Sick leave plan – 100% employer paid
• Employee assistance programs
• RRSP matching
• Ongoing professional development opportunities

The base pay range for this role is: $55,000 to $61,500 per year, depending on experience.

This is an onsite role based in Calgary, Alberta.

We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law.

#LeavittMachinery