Service Dispatcher

Leavitt Industrial Group; Calgary; On-site; CAD 55,000 - 62,000; Full time

Benefits offered by this job

Medical plan for you and dependents

Dental & vision coverage

RRSP matching

Life insurance

Short-term disability

Travel insurance

Sick leave

Job summary

Leavitt Machinery in Calgary, Alberta is seeking a highly organized Service Dispatcher to coordinate service work, schedule Technicians, and ensure high-quality service for internal and external customers.

You will manage work orders in an ERP system, prioritize appointments, communicate with teams and customers, and handle billing and safety incident reporting. This onsite role offers a competitive pay and benefits package.

Qualifications

• Experience in dispatching or scheduling
• Proficiency with MS Office (Word, Excel, Outlook)
• Strong organizational and planning abilities
• Customer-oriented mindset
• Excellent verbal and written communication
• Strong interpersonal skills with customers
• Ability to prioritize and multi-task

Responsibilities

• Schedule, coordinate, and assign jobs to Service Technicians
• Manage new and ongoing work orders using an ERP system
• Use the service scheduler to prioritize and schedule appointments
• Communicate with Service and Parts teams to optimize workloads
• Manage incoming job leads using established processes
• Maintain professional communication with customers
• Manage WIP report and billing, review invoice proposals for accuracy
• Ensure adherence to safety programs and incident reporting

Skills

Dispatching experience

MS Office

Organizational skills

Customer focus

Communication skills

Interpersonal skills

Multi-tasking

Tools

ERP software

Job description

Leavitt Machinery is one of the fastest growing material handling equipment dealerships in North America. With an entrepreneurial spirit, mission-driven approach, and customer-focused mindset, Leavitt has achieved consistent growth over the past 25 years. With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and flexible work culture where you can develop and advance your career while focusing on meaningful work.

The Opportunity

Leavitt Machinery is looking for an organized and customer-oriented Service Dispatcher to join our team in Calgary, Alberta. As the Service Dispatcher, you will be responsible for the coordination of Service jobs, including scheduling and assigning work to Technicians, and ensuring that services offered meet or exceed the requirements of internal and external customers.

• Scheduling, coordinating, and assigning jobs to Service Technicians
• Managing new and ongoing work orders using an ERP system
• Utilizing the service scheduler to prioritize and schedule appointments
• Communicating with Service and Parts team members to ensure workloads are optimized, and customer needs are managed proactively
• Managing incoming job leads using established processes
• Maintaining professional and effective communication with customers
• Managing the WIP Report and billing for customers, including reviewing invoice proposals for accuracy
• Ensuring adherence to safety programs and initiatives, and ensuring incident reports are completed when needed

Required Skills & Qualifications

The ideal candidate will possess the following skills, knowledge, and competencies:

• Previous work experience related to dispatching or scheduling
• Strong proficiency with MS Office Suite (Word, Excel, Outlook)
• Excellent organizational skills and planning skills
• A customer-oriented mindset
• Excellent verbal and written communication skills
• Strong interpersonal skills, including the ability to work effectively with internal and external customers at all levels
• Ability to prioritize and manage multiple demands in parallel

Leavitt Machinery is proud to offer competitive compensation and flexible benefits coverage for all eligible employees, including an employer matching RRSP plan:

• Company paid medical health care plan for you and your dependents
• Dental plan, vision plan, and prescription drug coverage
• Annual health care spending account
• Life insurance, short term disability, and travel insurance
• Sick leave plan – 100% employer paid
• Employee assistance programs
• RRSP matching

The base pay range for this role is: $55,000 to $61,500 per year, depending on experience.

This is an onsite role based in Calgary, Alberta.

Leavitt Machinery would like to thank all applicants for their interest; however, only qualified applicants will be contacted by Talent Acquisition for an interview. We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law.