Service Dispatcher: Coordinate Techs & Service Ops

Hansler Industries Ltd.; Winnipeg; On-site; CAD 50,000 - 62,000; Full time

Benefits offered by this job

Medical, dental and prescription plans

RRSP matching

Sick leave – employer paid

Employee assistance program

Job summary

Leavitt Machinery in Winnipeg, Manitoba seeks a Service Dispatcher to coordinate and schedule service jobs for technicians, manage work orders, and ensure customer requirements are met. The role emphasizes clear communication, prioritization, and proactive workload management.

The successful candidate will demonstrate dispatching experience, strong organizational and interpersonal skills, and proficiency with MS Office.

Qualifications

• Previous work experience related to dispatching or scheduling
• Strong proficiency with MS Office Suite (Word, Excel, Outlook)
• Excellent organizational skills and planning skills
• A customer-oriented mindset
• Excellent verbal and written communication skills
• Strong interpersonal skills and ability to work with internal/external customers
• Ability to prioritize and manage multiple demands

Responsibilities

• Schedule, coordinate, and assign jobs to Service Technicians
• Manage new and ongoing work orders using ERP system
• Prioritize and schedule appointments with the service scheduler
• Communicate with Service and Parts teams to balance workloads
• Manage incoming job leads and maintain customer communications
• Monitor WIP and assist with billing accuracy
• Ensure adherence to safety programs and incident reporting when needed

Skills

Dispatching experience

Organizational skills

Customer focus

Verbal and written communication

Interpersonal skills

Multitasking

Tools

MS Office

Job description

Leavitt Machinery in Winnipeg, Manitoba seeks a Service Dispatcher to coordinate and schedule service jobs for technicians, manage work orders, and ensure customer requirements are met. The role emphasizes clear communication, prioritization, and proactive workload management.

The successful candidate will demonstrate dispatching experience, strong organizational and interpersonal skills, and proficiency with MS Office.