Service Dispatcher (6-month contract)

Clear Destination Inc.; Burlington; Hybrid; CAD 48,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off – Vacation & Sick Days

Competitive Salary

Paid weekly

Employee Assistance Program (EAP)

Professional Development and Training

Job summary

Neelands Group Limited in Burlington, Ontario is seeking a friendly, professional Service Dispatcher for a 6-month contract. You will coordinate and dispatch service calls to our technicians and keep customers updated while supporting shipping and data entry.

The role is in-office in Burlington and offers a competitive salary and benefits. The ideal candidate communicates well, provides excellent customer service, and thrives in a fast-paced environment with strong attention to detail.

Qualifications

• Friendly and professional approach with customers and technicians.
• Excellent communication and customer service abilities.
• Self-starter who works well independently and in a team.
• Ability to work under pressure and multi-task effectively.
• Strong attention to detail and organizational skills.
• Proficiency with Microsoft Office; experience with Great Plains is a plus.

Responsibilities

• Coordinate and dispatch service calls to Service Technicians.
• Provide timely customer updates and support shipping/receiving.
• Enter data accurately into in-house systems and portals.
• Reconcile work orders to timecards and assist payroll/documentation.
• Utilize GPS software to run reports and track arrivals.
• Assist internal departments and technicians with inquiries and PO/IDs.

Skills

Customer service

Communication

Teamwork

Time management

Attention to detail

Problem solving

Microsoft Office

Tools

Great Plains

GPS software

Job description

Since 1958, Neelands has been providing industry-leading and customized solutions for a broad range of industries and businesses. We are proud to have a dedicated and highly skilled technical team that is focused on refrigeration, HVAC, energy management, controls, equipment sales, and service and maintenance.

Neelands Group began as a family-run business and, to this day, we treat our team like extended family. We offer a competitive salary, learning opportunities, and a range of benefits.

The Position:

Neelands is seeking a friendly, professional, and customer-focused Service Dispatcher (6-month contract) to join our team in Burlington, Ontario. Reporting to the Service Operations Manager, this role is responsible for coordinating and dispatching service calls to Service Technicians, providing timely customer updates, supporting shipping and receiving activities, and performing accurate data entry.

This 6-month contract position offers the potential for extension based on business needs. The ideal candidate is an excellent communicator who thrives in a fast-paced environment, delivers outstanding customer service, and enjoys building positive relationships with both customers and technicians. This is a fully in-office position based in Burlington, Ontario. The salary range for this role is $48,000 - $60,000, commensurate with skills, experience, qualifications, and other market and business considerations.

Responsibilities:

• Helping customers with their day-to-day requirements
• Answering customer calls for refrigeration or HVAC service
• Dispatching service calls to assigned Service Technicians in conjunction with the Service Manager
• Resolving inquiries and communicating information to Service Technicians
• Logging service information into both the in-house system and customer service portals daily to ensure up-to-date status and arrival times are within requirements
• Reconciling work orders to timecards
• Checking paperwork to assist in preparing for payroll and Service invoicing
• Effective use of GPS software including running reports
• Assisting internal departments with inquiries
• Assisting technicians with both service IDs and Purchase Orders
• Arranging for shipping of equipment and parcels as needed
• Receiving packages and mail as neededReporting duties related to service operations
• Clerical responsibilities as required
• Special projects and other duties as required

Qualifications:

• A friendly and professional approach to dealing with both customers and technicians
• Excellent communication and customer service abilities
• A self-starter who is highly effective working independently and within a team
• Flexibility, along with the ability to operate well under pressure
• Ability to perform in a high pressure, time-sensitive environment
• Organizational skills and problem solving with respect to multi-tasking and prioritization of responsibilities
• A keen attention to detail
• Fully proficient with Microsoft Office Suite
• Ability to adapt to and learn software; experience with Great Plains would be considered an asset

What you Bring to the Team:

• A friendly and professional approach to dealing with customers
• Excellent communication skills and customer service abilities
• A self-starter who is highly effective working independently and within a team
• Flexibility, along with the ability to operate well under pressure
• Ability to perform in a high pressure, time-sensitive environment
• Organizational skills and problem solving with respect to multi-tasking and prioritization of responsibilities
• A keen attention to detail
• A positive, hands-on, "can-do" attitude

Why join Neelands?

• Paid Time Off – Vacation & Sick Days
• Competitive Salary
• Paid weekly
• Employee Assistance Program (EAP)
• Professional Development and Training

Neelands Group Limited is committed to providing accessible employment practices that comply with Accessibility standards and regulations. If applicants require accommodation for a disability during the recruitment process, they must make their needs known in advance. Please notify Human Resources or the hiring manager upon scheduling your interview.