Service Dispatcher

Parkland Corporation; San Juan de Terranova; Presencial; CAD 42 000 - 52 000; Tempo integral

Resumo da oferta

Sunoco LP is seeking a Service Dispatcher to support customers and coordinate technicians, installations, and billing tasks across Canada. You will dispatch in-house technicians, manage accounts, purchase orders, invoicing, and payment arrangements while delivering outstanding customer service.

Ideal candidates thrive in fast-paced environments, communicate effectively, and are comfortable with POS systems and Office apps such as Excel, Word, and Outlook. Heating products knowledge is a plus.

Qualificações

• Excellent customer service and communication skills.
• Experience with POS equipment and common office software (Excel, Word, Outlook).
• Ability to multi-task and stay organized in a fast-paced environment.
• Adaptability to varying workloads and seasonal demand.
• Knowledge of heating products is a plus.
• Experience with billing systems is an asset.

Responsabilidades

• Dispatch in-house technicians and contractors as required.
• Supply and schedule work for in-house technicians and contractors.
• Answer and resolve customer inquiries about service status and products.
• Contact customers as needed and handle service inquiries.
• Set up fixed assets on customer accounts (e.g., water heaters).
• Create Purchase Order Requisitions.
• Open/close accounts as needed.
• Process account adjustments/write-offs.
• Make payment arrangements.
• Manage service-related reports.
• Support daily batches for technicians and contractors.
• Support in-house payroll for gas technicians.

Conhecimentos

Customer service

Verbal communication

Written communication

POS experience

Excel

Word

Outlook

Multi-tasking

Organization

Adaptability

Problem solving

Billing systems

Heating products knowledge

Entrepreneurial mindset

Ferramentas

Internal billing system

Descrição da oferta de emprego

As of November 1, 2025, Sunoco LP has successfully completed its acquisition of Parkland Corporation. For more information, please visit www.sunocolp.com.

Sunoco LP is a leading energy infrastructure and fuel distribution master limited partnership operating across 32 countries and territories in North America, the Greater Caribbean, and Europe. The Partnership’s midstream operations include an extensive network of approximately 14,000 miles of pipeline and over 160 terminals. This critical infrastructure complements the Partnership’s fuel distribution operations, which distribute over 15 billion gallons annually to approximately 11,000 Sunoco and partner-branded retail locations, as well as independent dealers and commercial customers.

At Sunoco, we take great pride in what we do and wholeheartedly believe our employees drive success for our company and our customers. We are always looking for the best and brightest talent and are committed to making your job a challenging and rewarding experience.

Competitive Benefits. Meaningful Extras. Unmatched Value.

• A place where you can take your career in the direction you want to grow and go

The Opportunity:

The Service Dispatcher plays a vital role interacting with customers and acts as a support to our Contractors and Service Technician teams. This position is responsible for assisting customers with service requests, coordinating equipment installations, setting up fixed assets on customer accounts, purchase orders, invoicing and payment of vendors.

Responsibilities:

• Dispatch in-house technicians and contractors as required.
• Supply and schedule work for in-house technicians and contractors.
• Answer and/or resolve customer inquiries about service status, products and concerns.
• Contact customers as required and handle all other service inquiries.
• Work with other associates to ensure optimum customer service.
• Set up fixed assets on customer accounts, such aswater heaters.
• Create Purchase Order Requisitions.
• Open/close accounts as needed.
• Process account adjustments/write offs.
• Make payment arrangements.
• Manages various service-related reports.
• Support the processing of daily batches for technicians and contractors.
• Support processing of in-house gas technician payroll.
• Other duties as assigned.

Requirements:

• Excellent customer service skills.
• Strong verbal & written communication skills with a passion for customer service.
• Experience with running point of sale equipment and computer programs such as Excel, Word and Outlook.
• Ability to multi-task, stay organized and work in a fast-paced environment.
• Adaptability to different workloads that are seasonally driven.
• Strong problem-solving skills.
• Knowledge of heating products would be an asset.
• Experience with internal billing system applications is considered an asset.
• Entrepreneurial approach to a growing business.

Humble. Hungry. Smart.

Does this sound like you?

Do others describe you as being a down-to-earth achiever? Someone who thinks outside the box and always strives to do more than what is required. Someone who sees the bigger picture? You sound brilliant to work with!

We Want You To Shine:

We are committed to providing equal opportunities to all applicants. If you require accommodation due to a disability, you will have an opportunity to notify us when scheduling your interview.

Belonging Matters. Because You Do:

We are an equal opportunity employer and encourage applications from all qualified individuals.

Our ability to work as one team across Canada, the United States and the Caribbean is foundational to our success. We show up as our authentic selves each day and create space for one another’s unique contributions.

Our Employee Resource Groups (ERGs) and Affinity Networks help us activate enterprise-wide strategies that power a proactive culture of diversity, equity, inclusions, and ultimately – belonging.

We respect the diversecultures, traditions and perspectives of Indigenous Peoples and seek to achieve equitable partnerships and opportunities with Indigenous communities.

The Fine Print:

Candidates must be legally eligible to work in the country in which they applied. Regrettably, we are unable to sponsor employment visas at this time.

Please note that final candidates for this position will be required to undergo a confidential pre-employment background check, including but not limited to educational, criminal, credit, drug and alcohol, and/or fitness for duty testing.