Inventory & Traffic Coordinator

Parkland Terminals of Canada Inc.; Hamilton; On-site; CAD 55,000 - 60,000; Full time

Job summary

Parkland Terminals of Canada Inc. in Hamilton is seeking an Inventory & Traffic Coordinator to manage order processing, inventory control, and reporting. You will be the primary customer contact and provide administrative support to Hamilton Operations.

The role involves coordinating shipments by rail, truck, land, marine, and pipeline, maintaining databases, and preparing reports while ensuring contract terms are met and accurate billing.

Qualifications

• Minimum 2–4 years of experience in customer service and general office work at industrial plants.
• Excellent English communications and ability to work on site in Hamilton.
• Strong multi-tasking, attention to detail, and ability to prioritize in a fast-paced environment.

Responsibilities

• Process orders for all modes of transportation; update systems and databases.
• Schedule railcars and trucks; ensure invoices reflect contract terms.
• Maintain files and reports; assist with budgeting and HR communications.
• Assist with monthly reporting and special projects.

Skills

Customer service

Attention to detail

Multi-tasking

Communication skills

Education

High School Diploma

College courses in Business/Finance (asset)

Tools

Microsoft Office Suite

Sales/Order database systems

Billing systems

Job description

As of November 1, 2025, Sunoco LP has successfully completed its acquisition of Parkland Corporation. For more information, please visit www.sunocolp.com.

Sunoco LP is a leading energy infrastructure and fuel distribution master limited partnership operating across 32 countries and territories in North America, the Greater Caribbean, and Europe. The Partnership’s midstream operations include an extensive network of approximately 14,000 miles of pipeline and over 160 terminals. This critical infrastructure complements the Partnership’s fuel distribution operations, which distribute over 15 billion gallons annually to approximately 11,000 Sunoco and partner-branded retail locations, as well as independent dealers and commercial customers.

At Sunoco, we take great pride in what we do and wholeheartedly believe our employees drive success for our company and our customers. We are always looking for the best and brightest talent and are committed to making your job a challenging and rewarding experience.

Competitive Benefits. Meaningful Extras. Unmatched Value.

• A place where you can take your career in the direction you want to grow and go

Starting Salary: $55,000-60,000/annum

The Opportunity:

The Inventory & Traffic Coordinator position functions as the customer's primary point of contact and takes ownership of order processing, inventory, addresses service issues and handles reporting. Provides administrative support to Hamilton Operations.

Responsibilities:

Customer Service

• Provides single point of contact to customer for order processing for all modes of transportation, land, marine and pipeline; handles paperwork involved; updates appropriate systems and databases.
• Handles order processing for product.
• Provide and update information for terminal planning process.
• Handles quality documentation, research and reporting for any non-compliance issues.
• Schedules railcars and trucks as necessary.
• Check if confirmed service has the right terms and conditions accarding to the contract before create invoice.
• Performs simple inventory functions; monitors inventory levels; send reports.
• Prepares special reports as requested; handles special projects requested by customer.
• Maintains and files completed orders; verifies and acts upon deviations for completed orders; performs basic research; reports on findings; generates order correction requests.
• Monitors truck shipments; acts on deviations including late arrivals or those that do not arrive.
• Maintains customer rail car fleets used for product movement in or out of Company facilities.
• Trains regularly on all concerning guidelines, regulations and requirements (customs, environment, etc.).
• Participates in the daily Operations meeting as requested.
• Attends meetings with customers.
• Participates in improvement projects.
• Maintains internal and external reports; monitors accuracy.
• Generates billing for overtime charges on tank truck and tank car storage.
• Maintains sales database/order database system; creates order templates.
• Trains new Customer Service Representatives as requested.
• Functions as a team member with other Customer Service Representatives.
• Performs other duties assigned by management that fall within the generally expected scope of this position.

Dispatching

• Manages servicing of customer trucks; coordinates between Customer Service andOperations.
• Screens trucks in accordance with regulations and requirements; keeps daily log.
• Contacts carriers; verifies drivers' authorizations, licenses, employment, government documents and registrations, etc.; records all drivers entering property in appropriate log.
• Catculates trailer load according to customer order; sends appropriate calculations to loading stations; issues work instructions to drivers.
• Dispatches trucks based on schedule; ensures schedules trucks are loaded on schedule.
• Investigates delays in loading/unloading of trucks; notifies Customer Service; completes non-conformance report.
• Prepares shipping documentation for drivers; ensures accuracy of information; notifies Customer Service of any discrepancies before truck leaves terminal.
• Posts arrival and departure information in sales database.

Administration

• Creates and maintain files as required.
• Maintains office equipment: keeps files and databases on equipment; completes requisitions for new equipment as necessary; schedules equipment repairs; acts as contact person for office equipment needs/repairs; handles cell phones including invoice for assigned personnel.
• Handles all general office work including, but not limited to, copying, filing, faxing, administrative assistance, etc.; handles conference room reservations.
• Places orders for supplies; processes invoices from supply vendors.
• Handles invoices and billing as necessary; inputs requisitions; receives purchase orders for administrative needs.
• Local focal point for Human Resources and communications.
• Assists with monthly, quarterly, and annual reporting; maintains records and documentation for assigned departments.
• Assists with local event planning.
• Participates in special projects and initiatives as assigned.
• Assists as required with preparation of Budget.
• Ensures company vehicle records are accurate and current.
• Understands and follows applicable government guidelines and requirements, expedites important papers to appropriate parties; stays current on regulations that affect work.
• Opens, date stamps, and distributes mail; delivers faxes; handles incoming and outgoing certified mail.
• Schedules and coordinates travel arrangements as requested.
• Performs other duties assigned by management that fall within the generally expected scope of this position.

Education:

• High School Diploma.
• College courses in Business, Finance, or related field is an asset.

Requirements:

• Minimum of 2 - 4 years of experience in customer service and general office work at industrial plants; accounting or administrative background helpful.
• Ability to prioritize work; multi-tasking skills; able to keep attention to detail even under stressful situations, Analytical.
• Customer service focus; ability to deal with diverse personalities; negotiation and conflict resolution skills.
• Excellent English communications skills including ability to read, write, and speak fluently; ability to communicate with transportation workers and co-workers; ability to read and apply strapping tables.
• Solid computer skills including Microsoft Office Suite, various email and internet programs and applications, financial software programs (desirable), sales/order database systems, billing systems, customers' systems as applicable.
• Ability to work 5 days on site in Hamilton.

Humble. Hungry. Smart. Does this sound like you?

Do others describe you as being a down-to-earth achiever? Someone who thinks outside the box and always strives to do more than what is required? Someone who sees the bigger picture? You sound brilliant to work with!

We Want You To Shine:

We are committed to providing equal opportunities to all applicants. If you require accommodation due to a disability, you will have an opportunity to notify us when scheduling your interview.

Belonging Matters. Because You Do:

We are an equal opportunity employer and encourage applications from all qualified individuals. Our ability to work as one team across Canada, the United States, and the Caribbean is foundational to our success. We show up as our authentic selves each day and create space for one another’s unique contributions.

We respect the diverse cultures, traditions, and perspectives of Indigenous Peoples and seek to achieve equitable partnerships and opportunities with Indigenous communities.

The Fine Print:

Candidates must be legally eligible to work in the country in which they applied. Regrettably, we are unable to sponsor employment visas at this time.

Final candidates will be required to undergo a confidential pre-employment background check, including but not limited to educational, criminal, credit, drug and alcohol, and/or fitness for duty testing.