Service Dispatcher

Ultramar; San Juan de Terranova; On-site; CAD 42,000 - 54,000; Full time

Job summary

Ultramar is seeking a Service Dispatcher to support customers and our Contractors and Service Technician teams. You will assist customers with service requests, coordinate equipment installations, set up fixed assets on customer accounts, and handle vendor invoicing and payments.

The role requires strong communication, the ability to multi-task in a fast-paced environment, and proficiency with POS systems and MS Office. Heating product knowledge is a plus.

Qualifications

• Strong verbal & written communication skills with a passion for customer service.
• Experience with running point of sale equipment and computer programs such as Excel, Word and Outlook.
• Ability to multi-task, stay organized and work in a fast-paced environment.
• Adaptability to different workloads that are seasonally driven.
• Strong problem-solving skills.
• Knowledge of heating products would be an asset.
• Experience with internal billing system applications is considered an asset.
• Entrepreneurial approach to a growing business.

Responsibilities

• Dispatch in-house technicians and contractors as required.
• Supply and schedule work for in-house technicians and contractors.
• Answer and/or resolve customer inquiries about service status, products and concerns.
• Contact customers as required and handle all other service inquiries.
• Work with other associates to ensure optimum customer service.
• Set up fixed assets on customer accounts, such aswater heaters.
• Create Purchase Order Requisitions.
• Open/close accounts as needed.
• Process account adjustments/write offs.
• Make payment arrangements.
• Manages various service-related reports.
• Support the processing of daily batches for technicians and contractors.
• Support processing of in-house gas technician payroll.
• Other duties as assigned.

Skills

Customer service

Verbal & written communication

Multi-tasking

Problem solving

Heating products knowledge

Tools

Excel

Word

Outlook

POS equipment

Job description

Ultramar is a registered trademark of Valero Energy Inc., used under license by Parkland Corporation. Parkland is a leading international fuel supplier, convenience store operator, and community enabler, serving diverse customers across 26 countries.

The Service Dispatcher plays a vital role interacting with customers and acts as a support to our Contractors and Service Technician teams. This position is responsible for assisting customers with service requests, coordinating equipment installations, setting up fixed assets on customer accounts, purchase orders, invoicing and payment of vendors.

As of November 1, 2025, Sunoco LP has successfully completed its acquisition of Parkland Corporation. For more information, please visit www.sunocolp.com .

Sunoco LP is a leading energy infrastructure and fuel distribution master limited partnership operating across 32 countries and territories in North America, the Greater Caribbean, and Europe. The Partnership’s midstream operations include an extensive network of approximately 14,000 miles of pipeline and over 160 terminals. This critical infrastructure complements the Partnership’s fuel distribution operations, which distribute over 15 billion gallons annually to approximately 11,000 Sunoco and partner-branded retail locations, as well as independent dealers and commercial customers.

At Sunoco, we take great pride in what we do and wholeheartedly believe our employees drive success for our company and our customers. We are always looking for the best and brightest talent and are committed to making your job a challenging and rewarding experience.

• A place where you can take your career in the direction you want to grow and go

The Opportunity:

The Service Dispatcher plays a vital role interacting with customers and acts as a support to our Contractors and Service Technician teams. This position is responsible for assisting customers with service requests, coordinating equipment installations, setting up fixed assets on customer accounts, purchase orders, invoicing and payment of vendors.

Responsibilities:

• Dispatch in-house technicians and contractors as required.
• Supply and schedule work for in-house technicians and contractors.
• Answer and/or resolve customer inquiries about service status, products and concerns.
• Contact customers as required and handle all other service inquiries.
• Work with other associates to ensure optimum customer service.
• Set up fixed assets on customer accounts, such aswater heaters.
• Create Purchase Order Requisitions.
• Open/close accounts as needed.
• Process account adjustments/write offs.
• Make payment arrangements.
• Manages various service-related reports.
• Support the processing of daily batches for technicians and contractors.
• Support processing of in-house gas technician payroll.
• Other duties as assigned.

Requirements:

• Strong verbal & written communication skills with a passion for customer service.
• Experience with running point of sale equipment and computer programs such as Excel, Word and Outlook.
• Ability to multi-task, stay organized and work in a fast-paced environment.
• Adaptability to different workloads that are seasonally driven.
• Strong problem-solving skills.
• Knowledge of heating products would be an asset.
• Experience with internal billing system applications is considered an asset.
• Entrepreneurial approach to a growing business.

Humble. Hungry. Smart. Does this sound like you?

Do others describe you as being a down-to-earth achiever? Someone who thinks outside the box and always strives to do more than what is required. Someone who sees the bigger picture? You sound brilliant to work with!

We are committed to providing equal opportunities to all applicants. If you require accommodation due to a disability, you will have an opportunity to notify us when scheduling your interview.

We are an equal opportunity employer and encourage applications from all qualified individuals.

Our ability to work as one team across Canada, the United States and the Caribbean is foundational to our success. We show up as our authentic selves each day and create space for one another’s unique contributions.

Our Employee Resource Groups (ERGs) and Affinity Networks help us activate enterprise-wide strategies that power a proactive culture of diversity, equity, inclusions, and ultimately – belonging.

We respect the diversecultures, traditions and perspectives of Indigenous Peoples and seek to achieve equitable partnerships and opportunities with Indigenous communities.

The Fine Print:

Candidates must be legally eligible to work in the country in which they applied. Regrettably, we are unable to sponsor employment visas at this time.

Please note that final candidates for this position will be required to undergo a confidential pre-employment background check, including but not limited to educational, criminal, credit, drug and alcohol, and/or fitness for duty testing.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, contact us.