IT Applications Support Specialist – Health, Safety, Environmental (HSE) & Transportation Systems

Parkland Corporation; Calgary; On-site; CAD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive benefits

Opportunities for advancement

Career development support

Job summary

Sunoco LP is seeking an IT Applications Support Specialist – Health, Safety, Environmental (HSE) & Transportation Systems in Calgary, Alberta. You will administer and support a broad portfolio of critical applications across multiple business units, including fleet dispatch and data integrations.

The role requires strong technical aptitude, excellent customer service, and the ability to communicate with frontline staff to executives.

Qualifications

• Diploma, degree, or equivalent experience in Information Technology or related field.
• Experience supporting enterprise applications and cloud/on-prem environments.
• Strong communication and problem-solving abilities with customers.

Responsibilities

• Provide application support for HSE and Transportation systems.
• Administer both on-premises and cloud-hosted applications and integrations.
• Investigate incidents, drive resolutions, and coordinate with vendors.
• Support data integrations using REST APIs, file formats, and data transfers.
• Collaborate with stakeholders to improve system performance and documentation.

Skills

Analytical skills

Customer service

Communication skills

Problem-solving

Organizational skills

Education

Diploma or degree in IT or related field

Tools

SQL Server

Intune

MDM platforms

REST APIs

Job description

As of November 1, 2025, Sunoco LP has successfully completed its acquisition of Parkland Corporation. For more information, please visit www.sunocolp.com.

Sunoco LP is a leading energy infrastructure and fuel distribution master limited partnership operating across 32 countries and territories in North America, the Greater Caribbean, and Europe. The Partnership’s midstream operations include an extensive network of approximately 14,000 miles of pipeline and over 160 terminals. This critical infrastructure complements the Partnership’s fuel distribution operations, which distribute over 15 billion gallons annually to approximately 11,000 Sunoco and partner-branded retail locations, as well as independent dealers and commercial customers.

At Sunoco, we take great pride in what we do and wholeheartedly believe our employees drive success for our company and our customers. We are always looking for the best and brightest talent and are committed to making your job a challenging and rewarding experience.

Competitive Benefits. Meaningful Extras. Unmatched Value.

• A place where you can take your career in the direction you want to grow and go
• Opportunities for advancement and career development.

The Opportunity:

We are seeking an experienced and customer-focused IT Applications Support Specialist – Health, Safety, Environmental (HSE) & Transportation Systems to join our IT Applications team in Calgary, Alberta.

This role is responsible for supporting a broad portfolio of business-critical applications used across our Health, Safety, Environmental (HSE) and Transportation business functions. HSE applications support operations across retail, transportation, midstream, refining, and corporate business units. Transportation systems include fleet dispatch, fleet maintenance, vehicle tracking, and operational support platforms.

The successful candidate will provide application administration, technical support, troubleshooting, integration support, and user assistance for both cloud-hosted and on-premises solutions. This position requires strong technical aptitude, excellent customer service skills, and the ability to effectively communicate with users ranging from frontline employees to technical specialists and business leaders.

Key Responsibilities:

• Provide application support for HSE and Transportation business systems.
• Support applications used across retail, transportation, midstream, refining, and corporate operations.
• Administer and troubleshoot both on-premises and cloud-hosted applications.
• Investigate, diagnose, and resolve application incidents and service requests.
• Support fleet dispatch, fleet maintenance, and related transportation management systems.
• Monitor and maintain system integrations between enterprise applications, vendors, and third-party platforms.
• Troubleshoot and support data integrations utilizing:
  • REST APIs
  • File-based interfaces
  • CSV, XML, JSON, and other structured data formats
• Support and maintain data warehouse environments (MSSQL).
• Assist with data validation, reporting, and data quality investigations.
• Provide support for mobile devices and mobile application deployments.
• Assist with deployment of mobile devices via the Intune MDM platform.
• Participate in application upgrades, testing, patching, and implementation projects.
• Collaborate with business stakeholders, vendors, infrastructure teams, and development resources to resolve issues and improve system performance.
• Create and maintain technical documentation, support procedures, and knowledge base articles.
• Participate in after-hours support and on-call rotations as required.

Required Qualifications:

• Diploma, degree, or equivalent experience in Information Technology, Computer Science, Information Systems, or 5+ years of experience in a related field.
• Experience supporting enterprise business applications.
• Working knowledge of both cloud-hosted and on-premises application environments.
• Experience supporting system integrations through:
  • REST APIs
  • File-based integrations
  • Data exchange processes
• Experience working with Microsoft SQL Server and data warehouse environments.
• Familiarity with mobile device support and troubleshooting.
• Understanding of Mobile Device Management (MDM) platforms and mobile application deployment.
• Strong analytical, problem-solving, and troubleshooting skills.
• Excellent verbal and written communication skills.
• Strong customer service orientation with a commitment to providing high-quality support.
• Ability to work effectively with both highly technical and non-technical users.
• Strong organizational skills and attention to detail.

Preferred Qualifications:

• Experience supporting Health, Safety, Environmental (HSE) software platforms.
• Experience supporting transportation, dispatch, fleet maintenance, or logistics applications.
• Knowledge of reporting and business intelligence platforms.
• Familiarity with scripting and automation technologies such as:
  • PowerShell
  • Python
  • SQL scripting
• Experience working with software vendors and third-party support organizations.
• Understanding of application lifecycle management and change management processes.
• Bilingual proficiency in English and French is preferred.

Additional Skills:

• Strong analytical and problem‑solving skills
• Ability to prioritize and manage multiple tasks in a production environment
• Clear written and verbal communication
• Comfortable working independently and as part of a team

Humble. Hungry. Smart. Does this sound like you?

Do others describe you as being a down-to-earth achiever? Someone who thinks outside the box and always strives to do more than what is required? Someone who sees the bigger picture? You sound brilliant to work with!

We Want You To Shine:

We are committed to providing equal opportunities to all applicants. If you require accommodation due to a disability, you will have an opportunity to notify us when scheduling your interview.

Belonging Matters. Because You Do:

We are an equal opportunity employer and encourage applications from all qualified individuals. Our ability to work as one team across Canada, the United States, and the Caribbean is foundational to our success. We show up as our authentic selves each day and create space for one another’s unique contributions.

We respect the diverse cultures, traditions, and perspectives of Indigenous Peoples and seek to achieve equitable partnerships and opportunities with Indigenous communities.

The Fine Print:

Candidates must be legally eligible to work in the country in which they applied. Regrettably, we are unable to sponsor employment visas at this time.

Final candidates will be required to undergo a confidential pre-employment background check, including but not limited to educational, criminal, credit, drug and alcohol, and/or fitness for duty testing.