Service Dispatch Coordinator

Z953; Montreal (administrative region); Hybrid; CAD 50,000 - 65,000; Full time

Benefits offered by this job

Hybrid work model

Office in Montreal

OPUS card subsidy

Shares purchase plan

Dialogue healthcare platform

Fitness classes

Language classes

Summer hours

Social events

Job summary

Stingray is seeking a Service Dispatch Coordinator within its Customer Support team in Montreal. The role focuses on coordinating technician dispatches, maintaining case updates with clients, and managing subcontractor relationships to ensure timely resolutions.

The ideal candidate has 2+ years in a similar role, is fluent in French and English, and can manage multiple tasks in a fast-paced environment. Experience with Salesforce or NetSuite is preferred.

Qualifications

• 2+ years of professional experience in a similar dispatch/coordination role.
• Excellent written and verbal communication in both French and English.

Responsibilities

• Coordinate dispatch of technicians (subcontractors) to ensure timely service resolutions.
• Keep customers updated via telephone and email throughout case management.
• Maintain relationships with subcontractors and review PO/invoice correspondence.
• Prepare quotes for out-of-warranty service replacements.
• Create, review, and approve subcontractor Work Orders and Purchase Orders.

Skills

Bilingual FR/EN

Organizational skills

Problem solving

Autonomous work style

Customer service

Tools

Salesforce

NetSuite

Job description

At Stingray, creativity, collaboration, and innovative technology are the pillars of our DNA. Keen on joining a team of tech-savvy music lovers in a stimulating and fun work environment?

Our Customer Support team is seeking a dynamic and detail-oriented Service Dispatch Coordinator to assist with the timely and efficient resolution of technical issues requiring technician visits for Stingray Business clients. If you possess strong organizational skills, problem-solving abilities, and the capacity to work autonomously, we want to meet you!

• Coordinate the dispatch of technicians (subcontractors) and order equipment when applicable to ensure timely service case resolution
• Keep customers updated throughout the case management process via telephone and email
• Maintain and strengthen relationships with subcontractors
• Prepare quotes for out of warranty service replacements
• Create, review, and approve subcontractor Work Orders and Purchase Orders, and verify corresponding invoices
• Over 2 years of professional experience in a similar role
• Written and spoken proficiency in both French and English
• Proven ability to handle multiple tasks effectively in a fast-paced environment
• Demonstrated proactivity and determination in completing tasks
• Familiarity with Salesforce and/or NetSuite

Life at Stingray

• A cool office in Montreal with the flexibility to work from home on Fridays
• Stingray café with breakfasts, lunches and snacks offered every day
• A subsidy for your OPUS card to make your commutes easier
• Shares purchase plan (with a contribution from Stingray)
• Full access to the Dialogue virtual healthcare platform
• Free fitness classes offered weekly
• Access to private consultations on nutrition and wellness
• Free language classes, training and access to the latest AI technologies and platforms to boost your productivity and creativity
• Summer hours
• Milestones celebrated with our loyalty program
• 5@7 and vibrant social events
• And much more!

We leverage AI‑supported tools to assist with the initial review of applications. These tools do not replace human judgment—final decisions are made by our recruitment teams.

Montreal-based Stingray Group is a leading music, media and technology company with over 1,200 employees worldwide. Our offices are located in the Old Port of Montreal just minutes from the Lachine Canal bike path, a prime location for picnics or a jog at lunch time.

Stingray supports the principles of Employment Equity and is committed to ensuring our workforce is representative of the communities we serve and in which we operate. Women, Aboriginal peoples, persons with disabilities and visible minorities are encouraged to apply and to self-identify so we can work towards full representation of those groups within our company.