Technical Specialist (Digital Signage)

Z953; Montreal (administrative region); On-site; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Work from home Fridays

Dialogue healthcare access

OPUS card subsidy

Shares purchase plan

Fitness classes

Language classes

Job summary

Stingray, a Montreal-based leader in music, media and technology, is seeking a Technical Specialist (Digital Signage) to be the escalation nucleus for our Customer Support team. The role focuses on resolving complex hardware/software issues related to digital signage platforms, including SoC and LED displays, with a strong emphasis on process improvement and documentation.

Fluency in French and English is essential, and we expect at least 2 years in a technical support role at Level 2.

Qualifications

• Hands-on experience troubleshooting digital signage hardware (media players, screens, SoC).
• Solid understanding of networking principles (TCP/IP, DNS, DHCP).
• Direct experience with digital signage software (e.g., MagicInfo, Navori) is required.
• Minimum of 2 years in an advanced technical support role (Level 2).
• Fluency in French and English (written and spoken) is essential.

Responsibilities

• Take ownership of and drive the resolution for a high volume of support escalations (Level 2).
• Act as the main point of contact for escalations and prepare Scope of Work (SOW) before dispatching technicians.
• Independently investigate hardware and software issues, perform advanced troubleshooting of external players, SoC and LED screens, and manage firmware updates.
• Actively contribute to improving our processes by creating and updating clear technical documentation to support the team.

Skills

Troubleshooting

Networking basics

Digital signage software

Technical support L2

Bilingual EN/FR

Job description

At Stingray, creativity, collaboration, and innovative technology are the pillars of our DNA. Are you ready to rock your career by joining a passionate team whose mission is to design unique customer experiences by delivering impactful music and digital solutions for businesses worldwide?

Our Customer Support team (Stingray Business division), based in Montreal, is currently looking for a Technical Specialist (Digital Signage) who is motivated by a constantly evolving environment. You will be the go-to technical escalation point for our team of Customer Support Specialists (Level 1), responsible for resolving a high volume of complex requests related to our digital signage platforms.

If you excel at problem-solving, are known for your organizational skills, and can stay on track in the heat of the moment, we want to meet you!

• Take ownership of and drive the resolution for a high volume of support escalations (Level 2).
• Act as the main point of contact for escalations and prepare Scope of Work (SOW) before dispatching technicians.
• Independently investigate hardware and software issues, perform advanced troubleshooting of external players, SoC and LED screens, and manage firmware updates.
• Actively contribute to improving our processes by creating and updating clear technical documentation to support the team.

Please note that your work schedule will be Tuesday to Saturday, 9:00 a.m. to 5:00 p.m., upon completion of your training period.

Technical Skills

• Hands‑on experience troubleshooting digital signage hardware (media players, commercial screens, SoC).
• Solid understanding of networking principles (TCP/IP, DNS, DHCP).
• Direct experience with digital signage software (e.g., MagicInfo, Navori) is required.
• Minimum of 2 years of experience in an advanced technical support role (Level 2).
• Fluency in French and English (written and spoken) is essential.

Soft Skills

• Exceptional organization and thoroughness: You know how to structure your work to ensure flawless tracking of every case, even when requests are numerous.
• High degree of autonomy and proactivity: You are able to take initiative and work effectively with minimal supervision, taking full ownership of your cases.
• Remarkable adaptability: You are comfortable in an environment where priorities change quickly and you know how to adjust your focus with ease.
• Excellent stress and priority management: You can handle a large number of simultaneous requests without losing sight of the details, maintaining a calm and methodical approach.
• Strong analytical skills and a desire to learn and master complex technologies.

Life at Stingray

• A cool office in Montreal with the flexibility to work from home on Fridays
• Stingray café with breakfasts, lunches and snacks offered every day
• A subsidy for your OPUS card to make your commutes easier
• Shares purchase plan (with a contribution from Stingray)
• Full access to the Dialogue virtual healthcare platform
• Free fitness classes offered weekly
• Access to private consultations on nutrition and wellness
• Free language classes, training and access to the latest AI technologies and platforms to boost your productivity and creativity
• Summer hours
• Milestones celebrated with our loyalty program
• 5@7 and vibrant social events
• And much more!

Montreal-based Stingray Group is a leading music, media and technology company with over 1,200 employees worldwide. Our offices are located in the Old Port of Montreal just minutes from the Lachine Canal bike path, a prime location for picnics or a jog at lunch time.

Stingray supports the principles of Employment Equity and is committed to ensuring our workforce is representative of the communities we serve and in which we operate. Women, Aboriginal peoples, persons with disabilities and visible minorities are encouraged to apply and to self‑identify so we can work towards full representation of those groups within our company.