Service Designer

Creative Circle; Toronto; Remote; CAD 82,656 - 89,544; Full time

Job summary

A leading recruitment firm based in Canada is seeking a Service Designer for a 3+ month contract role starting in January/February. The position is remote, requiring 40 hours per week within the standard 9-5 EST schedule. The ideal candidate will have 5+ years of experience in service design or UX research, along with a portfolio to demonstrate their work. Active reliability clearance from experience with government clients is essential. This role focuses on building user journeys, conducting user research, and collaborating with design teams.

Qualifications

• Must have ACTIVE reliability clearance from working with Government clients.
• Experience working in remote environments desirable.

Responsibilities

• Building out blueprints, creating concepts and documentation for a large government client.
• Creating user journeys used across marketing automation, web, CRM, etc.
• Conducting stakeholder interviews and user research, defining user personas.
• Using surveys, interviews, storyboards, and scenarios to collect data about user experiences.
• Collaborating with Product Designers and Content Designers.

Skills

5+ years of experience in a Service Designer or a UX Researcher role

Case studies or portfolios to showcase

Job description

This range is provided by Creative Circle. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$60.00/hr - CA$65.00/hr

Direct message the job poster from Creative Circle

Our client is looking for a Service Designer to join their team for 3+ months, 40 hours per week, starting in January/February. This will be remote, and 9-5 est. You must be based in Canada.

You must have ACTIVE reliability clearance (this comes when you've worked with Government clients).

What you will be doing:

• Building out blueprints, creating concepts and documentation for a large government client.
• Creating user journeys that are used across marketing automation, web, CRM etc.
• Conducting stakeholder interviews and user research, defining user personas etc.
• Using surveys, interviews, storyboards, and scenarios to collect data about user experiences.
• Working with Product Designers, Content Designers etc.

Skills needed:

• 5+ years of experience in a Service Designer or a UX Researcher role.
• Case studies or portfolios to showcase.

Seniority level

• Mid‑Senior level

Employment type

• Contract

Job function

• Design and Research

Industries

• Business Consulting and Services