Remote Service Designer — Government UX & Journeys

Creative Circle; Toronto; Remote; CAD 82,656 - 89,544; Full time

Job summary

A leading recruitment firm based in Canada is seeking a Service Designer for a 3+ month contract role starting in January/February. The position is remote, requiring 40 hours per week within the standard 9-5 EST schedule. The ideal candidate will have 5+ years of experience in service design or UX research, along with a portfolio to demonstrate their work. Active reliability clearance from experience with government clients is essential. This role focuses on building user journeys, conducting user research, and collaborating with design teams.

Qualifications

• Must have ACTIVE reliability clearance from working with Government clients.
• Experience working in remote environments desirable.

Responsibilities

• Building out blueprints, creating concepts and documentation for a large government client.
• Creating user journeys used across marketing automation, web, CRM, etc.
• Conducting stakeholder interviews and user research, defining user personas.
• Using surveys, interviews, storyboards, and scenarios to collect data about user experiences.
• Collaborating with Product Designers and Content Designers.

Skills

5+ years of experience in a Service Designer or a UX Researcher role

Case studies or portfolios to showcase

Job description

A leading recruitment firm based in Canada is seeking a Service Designer for a 3+ month contract role starting in January/February. The position is remote, requiring 40 hours per week within the standard 9-5 EST schedule. The ideal candidate will have 5+ years of experience in service design or UX research, along with a portfolio to demonstrate their work. Active reliability clearance from experience with government clients is essential. This role focuses on building user journeys, conducting user research, and collaborating with design teams.