Service Designer - Senior

VLink Inc; Calgary; Remote; CAD 70,000 - 90,000; Part time

Job summary

A leading technology consulting firm is seeking a Service Designer to lead projects focused on digital transformation. You will be responsible for integrating user-centered design methods, analyzing user experience, and co-designing processes with teams. This contract role allows for remote work, catering to user and organizational needs while identifying opportunities for service improvements.

Responsibilities

• Responsible for review, discovery, prioritization, prototyping, evaluation, and change management.
• Integrate human-centred design methods into projects.
• Analyze user and employee experience and identify gaps and opportunities.
• Develop a plan for user research, prototyping, and testing.
• Create an end-to-end service journey depiction.
• Co-design new processes and policies with program teams.
• Integrate new solutions into current service operations.

Job description

Overview

Vice President – Sales, Public Sector at VLink Inc

Job Title: Service Designer

City, State: Edmonton, AB/Remote role

Duration: Contract

Responsibilities

• The Service Designer(s) will be responsible for activities such as review, discovery, prioritization, prototyping, evaluation, and change management for program review and digital transformation projects.
• Services and project deliverables should evolve as the work progresses, in response to emerging user and business needs, as well as design and technical opportunities. However, the following must be delivered (iteratively) over the course of the project:
• Integration of human-centred design methods into program review and digital transformation projects.
• Analysis and documentation of project outcomes such as whether there is efficiency in use for staff and easy access to services for citizens.
• Analysis of user and employee experience across channels (mobile, web, social media, phone, face-to-face, print, mail, etc.) and identification of gaps, opportunities, and solutions. Based on user and GoA needs, goals, priorities, and opportunities, a plan for and delivery of: user and behavioral field research; co-design workshops; prototype design and testing;concept testing, journey map and service blueprint development, process mapping. Service prototyping.
• A depiction of the overall end-to-end service journey and specific needs, opportunities, solutions, and metrics.
• A plan for the integration of specific design and development work into the overall service experience and measurement of results.
• Co-design and development with program teams (executives and front-line staff) of new processes and policies to effect change management.
• A plan for the integration of new solutions into current service operations by examining areas such as the impacts of the migration of service delivery, policy innovation, change management, and organizational design and culture.

Qualifications

No explicit qualifications provided in the description.